Communication Style Case Study Essay

Communication style is the method used to deliver our messages to others. Its outcome is affected by the style chosen by the individual to relay our message. The different styles are passive, assertive, aggressive, passive-aggressive. Throughout my experience in healthcare, I have either witness or taken part in different situations that used different styles of communication. There are three specific personal scenarios that come to mind when I think about the different styles of communication. First Personal Scenario During a nursing school hospital rotation I was assigned to follow a registered nurse and witness communication between the nurse and client. The nurse entered the clients room and without a courteous greeting such as good morning or a simple hello stated, â€Å"Mrs. Jones here is your medication.† The client responded, â€Å"I do not want it. All you do all day is give me too much medication.† The nurse replied with a firm tone of voice and eye rolling, â€Å"You have to take it. How do you expect to get better if you do not take your medicine?† Both the nurse and client used aggressive communication. The nurse could prevent the conflict with the client had she initiated an assertive style of communication. To improve the communication the nurse should respond assertively with a moderate voice pitch, a relaxed body stance, acknowledge the clients feelings, and encourage the client to address her concerns (Arnold & Boggs, 2011). Also the nurse should explain why the client is being given the medication to help the client understand the reason. According to Hansten and Jackson (2009), to make communication clear we must explain why we need to take such actions. In this scenario the outcome using an aggressive style will lead to failure to achieve a client focused therapeutic relationship. Instead the client feels that they  cannot trust the nurse and respond aggressively. Trust is an essential component to a therapeutic relationship (Arnold & Boggs, 2011). Had the nurse approached the client with a simple greeting followed by the name of medication and the reason for taking it, perhaps the client would have been more willing to be compliant with the recommended care. Second Personal Sce nario Recently I witness a situation where a nursing assistant was sitting at the nursing station and the nurse was walking by holding medications and a water cup in her hand. The nurse asked the nursing assistant, â€Å"The call light is on in room five and I need to give another client his medications. Would you please see what the client needs.† The nursing assistant crosses her arms and replies, â€Å"I am tired of these lazy nurses. I always have to do everything.† The nurse rolled her eyes and replied, â€Å"Just do your job and do what I asked.† In this situation the nursing assistant responded aggressively. The nurse first used the assertive style then replied using the aggressive style. Instead the nurse should have been consistent with an assertive response. For example she could of replied without rolling her eyes, using a medium voice pitch, abstain from insults, and acknowledge the other persons feelings (Hansten & Jackson, 2009). The other person is more likely to listen if they are not feeling insulted and preventing the conflict from escalating (Hansten & Jackson, 2009). Also, conflict should be addressed and not ignored to resolve it (Arford, 2005). In this situation the poor communication caused a lack of trust and took the focus away from the clients care. This in turn can cause retaliation among peers and jeopardize quality client care. Both conflicting parties are forgetting that their goal is to provide quality client focus care and collaboration is essential to deliver it. Collaboration helps accomplish better outcomes than one person alone (Arford, 2005). Third Personal Scenario I had a personal situation where the doctor ordered for a twenty-four hour urine collection. The procedure involves collecting the urine immediately after the client voids and transferring it to a special container kept on ice, to preserve the urine. I informed my nursing assistant, â€Å"I started a twenty-four hour urine collection in room 5. Can you please make sure to  check frequently for urine in the bedside commode and place it in the collection container.† The nursing assistance replied, â€Å"Ok. I will.† The next time I went into the clients room I noticed the ice where the container is kept had melted. I then replaced the ice and told my nursing assistant, â€Å"I noticed the ice had melted in room five. Please check on the ice levels hourly.† She replied, â€Å"Ok. I will.† It seemed as if every time I checked on the ice levels they had melted. I found myself frustrated and ended replacing the ice myself to get the job done correctly. I reali ze now that my communication with my assistant was non-assertive. My assistant was passive in her response. I failed to assess my assistant’s level of understanding of the procedure and instead I lost trust and became frustrated. Communication should be clear, complete and explain why we need a task done a certain way (Hansten & Jackson, 2009). If I would of taken the extra time to explain the reason why we keep specimens on ice perhaps my assistant would of taken the time to do the task. In return I would have been able to attend to others duties had I been able to trust my assistant. Instead my message was incomplete and my reaction demonstrated a lack of trust toward my assistant. References Arford, P. H. (2005, March/April). Nurse-physician communication: An organizational accountability. Nursing Economics, 23(2), 72-77. Retrieved on March 16, 2014, from http://search.proquest.com.ezproxy.apollolibrary.com/docview/2369346accountid=458 Arnold, E., & Boggs, K. U. (2011). Interpersonal relationships: Professional communication skills for nurses (6th ed.). St. Louis, MO: Elsevier/Saunders. Hansten, R. I., & Jackson, M. (2009). Clinical delegation skills: A handbook for professional practice (4th ed.). Boston, MA: Jones and Bartlett Learning.

Artificial Intelligence and Machine Learning Essay

Artificial intelligence (AI) results to simulation of intellectual practice such as comprehension, rationalization and learning symbolic information in context. In AI, the automation or programming of all aspects of human cognition is considered from its foundations in cognitive science through approaches to symbolic and sub-symbolic AI, natural language processing, computer vision, and evolutionary or adaptive systems. (Neumann n. d.) AI considered being an extremely intricate domain of problems which during preliminary stages in the problem-solving phase of this nature, the problem itself may be viewed poorly. A precise picture of the problem can only be seen upon interactive and incremental refinement of course, after you have taken the initial attempt to solve the mystery. AI always comes hand in hand with machine logistics. How else could mind act appropriately but with the body. In this case, a machine takes the part of the body. In a bit, this literature will be tackling about AI implemented through Neural Network. The author deems it necessary though to tackle Machine learning and thus the succeeding paragraphs. Machine Learning is primarily concerned with designing and developing algorithms and procedures that allow machines to â€Å"learn† – either inductive or deductive, which, in general, is its two types. At this point, we will be referring to machines as computers since in the world nowadays, the latter are the most widely used for control. Hence, we now hone our definition of Machine Learning as the study of methods for programming computers to learn. Computers are applied to a wide range of tasks, and for most of these it is relatively easy for programmers to design and implement the necessary software. (Dietterich n. d. ) Machine learning techniques are grouped into different categories basing on the expected outcome. Common types include Supervised, Unsupervised, Semi-supervised or Reinforcement learning. There is also the Transduction method and the ‘Learning to learn’ scheme. A section of theoretical computer science, Computational Learning Theory is the investigation on the computation of algorithms of Machine Learning including its efficiency. Researches on Machine Learning focuses mainly on the automatic extraction of information data, through computational and statistical methods. It is very much correlated not only to theoretical computer science as well as data mining and statistics. Supervised learning is the simplest learning task. It is an algorithm to which it is ruled by a function that automatically plots inputs to expected outputs. The task of supervised learning is to construct a classifier given a set of classified training examples (Dietterich n. d.). The main challenge for supervised learning is that of generalization that a machine is expected in approximating the conduct that a function will exhibit which maps out a connection towards a number of classes through comparison of IO samples of the said function. When many plot-vector pairs are interrelated, a decision tree is derived which aids into viewing how the machine behaves with the function it currently holds. One advantage of decision trees is that, if they are not too large, they can be interpreted by humans. This can be useful both for gaining insight into the data and also for validating the reasonableness of the learned tree (Dietterich n. d. ). In unsupervised learning, manual matching of inputs is not utilized. Though, it is most often distinguished as supervised learning and it is one with an unknown output. This makes it very hard to decide what counts as success and suggests that the central problem is to find a suitable objective function that can replace the goal of agreeing with the teacher (Hinton & Sejnowski 1999). Simple classic examples of unsupervised learning include clustering and dimensionality reduction. (Ghahramani 2004) Semi-supervised learning entails learning situations where is an ample number of labelled data as compared to the unlabelled data. These are very natural situations, especially in domains where collecting data can be cheap (i. e. the internet) but labelling can be very expensive/time consuming. Many of the approaches to this problem attempt to infer a manifold, graph structure, or tree-structure from the unlabelled data and use spread in this structure to determine how labels will generalize to new unlabelled points. (Ghahramani 2004) Transduction is comparable to supervised learning in predicting new results with training inputs and outputs, as well as, test inputs – accessible during teaching, as basis, instead of behaving in accordance to some function. All these various types of Machine-Learning techniques can be used to fully implement Artificial Intelligence for a robust Cross-Language translation. One thing though, this literature is yet to discuss the planned process of machine learning this research shall employ, and that is by Neural Networks.

Current Trends

The market for projector screens continues to boom as presentations continue in corporate, educational, government, and other settings. Today, many trends co-exist in the development of the market, accounting for the wide variety of product offered. We will consider the emerging trends in the industry. In particular, we will pay attention to how these trends are represented in the product assortment of PCM Ltd.Trends in the IndustryAs more and more business people and other professionals travel extensively, the size of the screen and the projector begin to matter. Smaller screens can be more easily packed in the luggage and transported more effectively. In the case of projectors, a smaller size means most typically a shorter warranty, less brightness and a higher price. However, those that take an airplane to get places may be more willing to undertake this expense. In contrast, those travelling by car can afford to purchase projector technology that is larger in size.In college, in contrast, the projector screens keep getting bigger. A larger screen allows everybody to see what is going on in the classroom and focus students’ attention on the content of the presentation without forcing them to make a special effort to discern the images on the screen. Craig (2006) states that a good campus display system should meet a very important criterion: be â€Å"large enough for everyone to see comfortably†. The next generation of campus projector screens is likely to fluctuate between moderately big and very big monitors.Widescreen is also winning popularity. This trend, already visible in the production of laptops, has now come to influence the world of projector screens. The typical widescreen ratio is 16:9, although this ratio is not consistent as one can come across 15:9 and 16:10, too. The use of widescreen has implications for the overall impression of the presentation. In college settings, â€Å"wide aspect projection screens mean less room in the front for whiteboards, and more encroachment on where the instructor would stand† (Craig, 2006).The growing variety of projectors now includes overhead, LCD, slide, video and movie projectors. This means that it is desirable that manufacturers of projector screens respond to this variety by producing flexible screens that can work with any type of projector. This will make their produce suitable to a wide range of situations and will not induce users to replace the screen when they upgraded to a new type of projector.The advances in the field are numerous. Some of them are really innovative and can represent either breakthroughs that will start permanent new trends, or remain ‘side branches’ of evolution forever. Thus, ASS-60AK NXT SoundVu projection screen, created by Authentic Ltd, can act both as a display surface and a speaker at the same time.The screen â€Å"vibrates at a rate undetectable to the human eye to create sound, is made of Teonex, a material spe cially designed to produce high frequencies other fabrics would absorb† (Horaczek, 2006). In this way, it is similar to acoustically transparent screens used in multiplexes. However, professionals wonder whether this standalone speaker that also serves as projector screen can be of lasting quality.Another impressive innovation is the transparent screen that can accept and display holographic images. Demonstrating a holographic image on its surface, the screen creates the impression that the image is floating in the air. Technologically, the image emerges when â€Å"a projector shines on a thin Holographic screen attached to a transparent surface like glass or plexi-glass† (ProjectorPeople, n.d.). This image can help advertising efforts, for instance, when it is placed in front of a store where is certain to grasp the attention of numerous passers-by.PCM Ltd’s Product MixPCM Ltd maintains operations in China where its goods are produced to be later marketed in Nor th America and Europe by a Canadian company. The company offers a wide range of products in display technology. Its list of products includes projectors, projector screens, presentation easels, display stands, TV wall and ceiling mounts, and literature and catalogue dispensers.Its projector screens are compatible with different projector types. They can display images from overhead projectors, LCD, slide, video and movie projectors (PCM Ltd, n.d.). The screens are available in different formats, including square, video and widescreen. All of them are fire retardant.An example of a widescreen format is the Flexscreen Scissor Support Wall Screen that comes in HDTV format 16:9. The convenience of this format lies in the fact that it adjusts automatically to video, wide video and square format. This screen that comes in three sizes, 145*145 cm, 160*160 cm, and 180*180 cm, will conveniently fit into a variety of office and educational surroundings.Its relatively modest size allows users to place it on many walls in offices of different size. Flexscreen’s ability to display widescreen images makes its consistent with the newest trends that emphasized widescreen, while its conformance to the older video and square standards help it support images that were made in accordance with traditional standards.

Marketing Essay Example | Topics and Well Written Essays - 1000 words - 17

Marketing - Essay Example In the past the marketing department was solely responsible for the marketing duties, this is no longer the case. An example of a company that has made marketing a responsibility of every employee is Westernbank Inc. This bank created a policy in which every member of is staff is required to place a huge bumper sticker with the company logo in the vehicle they drive. Greater emphasis is being place in satisfying customers to increase retention rates. Companies are receiving input from different members of the departments in the product design process. Organizational change is a major force that has influenced this new tendency. Companies have realized that teamwork is an important element of a successful business. A tendency in this new corporate environment is the reduction of suppliers. Companies used to have many suppliers in the past. The reasoning was that more suppliers would lead to better prices and more flexibility. Companies realized there is more value in creating a close relationship with a few suppliers. Building a close business relationship leads to better service from the supplier and access to a partner that will help you and accommodate your needs. Having fewer suppliers also is advantageous because it reduces the administrative work of having a lot of accounts. The tendency is aligned with the downsizing movement over the last twenty years. In the past business focused on creating everything they could themselves. In our new age businesses have changed their position tremendously. Outsourcing has become a widespread strategy in many organizations. A lot of components are being purchased in countries such as China that can manufacture at lower prices. A lot of business processes are being outsourced to countries such as India. India is the leading exporter of information technology and business processes in the world. The outsourcing trend has emerged due to economic forces and competition. The

Harley-Davidson Technology Strategies Essay Example | Topics and Well Written Essays - 750 words

Harley-Davidson Technology Strategies - Essay Example Talon is essential in mapping customer demand to enhance supply chain efficiency (Haag, Baltzan and Philips 91). Talon has enhanced Harley-Davidson managers’ decision making capabilities by availing of a 360-degree view into enterprise-wide information, which is critical to strategic goal setting and decision making at all levels of the organization. # 2 An Executive Information System details specialized system supporting senior executives within the organization. A digital dashboard is critical in integrating information from diverse components onto a single display. The application of digital dashboards contributes to enhancement of a company’s return on investment. Some of the principal metrics that Harley-Davidson executives may want to monitor on digital dashboard encompass sales by region, sales by season, best selling product, worst selling product, relationships between product sales, statistics on online orders versus in-store purchases and statistics detailin g best and worst selling dates per month. # 3 Executive Support Systems emanate from integration of Executive Information Systems with Decision Support Systems. ... Other benefits include timely delivery of information and better understanding of the information, filtering data to enable quick tracking and utilization of the information. # 4 Electronic commerce and communications can enhance sales as it avails of an extended platform for accessing dealerships. This can drive up profits as it enables bypassing dealers and ensuring that dealers remain at the centre of the customers’ buying experience. Online selling of accessories is essential to satisfying online buying experience. Some of the metrics that Harley-Davidson applies in monitoring on a digital dashboard include the time taken to process orders, the number of returned orders and the number of incorrect orders. This is critical to the delivery of prompt, consistent and rewarding experiences to all the loyal customers. The decision to adopt online selling will also enable Harley-Davidson to enter fresh markets and create additional revenue streams, besides redefining business rel ationships (Haag, Baltzan and Philips 92). Ethical consideration is critical as it influences the company’s brand image, as well as how sales, marketing and advertising principles are employed to make the company profitable. The anonymity of online transactions and the speed at which information is relayed make ethics an integral consideration. The key considerations revolve around privacy, intellectual property concerns and accessibility of information. # 5 Customer satisfaction is essential in building of a long-term, profitable relationship, which eventually translates to customer loyalty. Harley-Davidson should anticipate customer’s needs, enhance responsiveness and deliver consistent service so as to improve

Article critique Example | Topics and Well Written Essays - 500 words - 1

Critique - Article Example The article also explores that how parents can lead an influential role in shaping the knowledge of their children regarding sex education without embarrassing them. The article provides an in-depth analysis of parents’ role in this regard after interviewing them. Also, it describes that which gender of the parent can be influential. Parents can play the role of educators in informing their children from the harms of early sex activities. The author has tried to explore the fact that how parents can help their children in acquiring the first hand knowledge related to sex education from home and how they can improve their idea and concepts related to this topic. The author of the article has emphasized on the role and participation of the parents as educators in this article. The article explores that there are majority of children who face problems discussing anything related to sex with their parents due to embarrassment. According to Walker (2001) about 72% of the teenagers feel embarrassed talking about sex with their fathers and 43% of the teenagers feel embarrassment from their mothers. The author further explains that majority of the parents favor providing sex education at school. I agree with the author that majority of the teenagers feel uncomfortable discussing such an issue with their parents but at school, there has to be a certain age limit for the students as well as the information related to sex and o ther relationships has to be in a limit. The writer further tells the reader that discussing sex with parents won’t increase the probability of children’s engagement into this but; I believe that parents can provide limited information to them however; curiosity can be the factor in triggering the urge to know what happens in real. The author needs to find out how it can be preventable more thoroughly. I agree to the author’s findings that mothers can

History Coursework Example | Topics and Well Written Essays - 2500 words

History - Coursework Example Slaves were assigned a first name only, and after Reconstruction, many of them took on new names, as did Lewis Evans, who said â€Å"the white folks gave me a new name†. America missed the opportunity to create a multiracial society. First, Lincoln missed that chance by legitimizing pro-Union governments in the South that only allowed white men to vote. After Lincoln was assassinated, the new President, Andrew Johnson, took power. He was extremely racist, saying â€Å"Damn the negroes† (textbook, 474). As someone with a class chip on his shoulder, Johnson quickly returned the southern states to the Union, allowing them to enforce Black Codes of law that kept African Americans without property, and with very few legal rights. The former slave narratives include the story of Henry â€Å"Happy Day† Green, Sarah Gray, Lewis Evans and Measy Hudson. Henry Green reports that he voted. The right to vote was an important symbol of freedom. Sarah Gray’s voice did no t come through in the interview, perhaps because of the interviewer, Minnie Ross’s, condescending attitude: â€Å" [it gave] her as much pleasure as a child playing with a favorite toy†. All that Miss Ross seems to have found out is that Sarah Gray thought she was well-treated in slavery. Lewis Evans speaks of his house, and garden lot, his own land on which he raises a garden and chickens. This is important because along with his small pension, it provides his livelihood. Measy Hudson describes working as a laundress, being married and voting twice, all important parts of freedom. I think the slaves’ narratives are accurate when their actual words are faithfully recorded, because they were there, and experienced these events first-hand. ELECTIONS OF 1912 Roosevelt espoused Progressivism, which believed in reducing the power of giant trusts(corporations). Progressivism wanted to remove the influence of special interest groups to form a â€Å"pure democracy† where people had a more direct voice in the central government. He proposed to limit the power of the judicial system by allowing a popular vote or referendum to overturn court decisions. Wilson, a Democrat, espoused antitrust measures and state regulations to control the powers of giant trusts. He also espoused small government. Taft, the incumbent Republican President, espoused the protection of the judicial system from popular votes intended to overturn rulings. He believed that checks and balances were written into the constitution to prevent mass hysteria in governance. Taft believed in protection of the environment and safety standards for mines and railroads, as well as an 8-hour workday, all of which he put in place while president. Eugene V. Debs espoused the organization of workers into unions. He ran on the Socialist Party ticket and was one of the founding members of the International Labor Union. The outcome of the election, with Roosevelt’s victory, says that Americans wanted to have a more direct influence on their national government, and that many of them were in favor of the various reform movements of the time. WORLD WAR 1 PROPAGANDA The U.S. Food Administration sent the message in its propaganda posters to conserve food, especially meat. A poster for navy recruiting week listed the dates to attend. The president lent his image to say conserve food, as well as to say that we must conquer the enemy, and stay united in the war effort. The Armenian and Syrian Relief Campaign’

Promoting Health in the Community Essay Example | Topics and Well Written Essays - 1000 words

Promoting Health in the Community - Essay Example Rates for attempted suicide related to depression register at a rate of 0.3% for men and 0.5% for women (Commonwealth of Australia, 2009). These statistics in Australia are alarming which incidentally reflect similar rates in the global scene. To address the problems of depression in the country, causes, risk factors, and prevention in the primary, secondary, and tertiary levels will be discussed to include strategies to overcome some barriers. Causes of depression Depression is caused by various factors. One is the cumulative negative life experiences such as violence, chronic poverty, divorce, and death (Burns, Andrews, & Szabo, 2002). In the same study, adversities experienced by individuals specifically in adolescents during their teen age years are identified as another cause. Teenagers with poor interpersonal skills and with negative thoughts result in peer relationship difficulties and in coping with family issues (Robinson, et.al. 2008). In addition, the individual’s c ognitive qualities exert some influence into a person’s interpretation of negative life events. ... Low self esteem is also considered a predictor of adolescent depression as reflected in their poor physical and academic performance in school. Individuals with poor social skills are likely to develop symptoms of depression of particular concern are those experiencing difficulties in maintaining social relationship (Cole, et.al. 2001). Lastly, workplace stress is also related to high incidents of depression. Potential health outcomes Depression can lead to a variety of health outcomes. First, it can bring about physical symptoms such as increased blood pressure, heart rate, palpitation, and headache which may result to stroke or heart attacks if it persists (Horn and Miller, 2008). Second, it alters the emotional aspect as evident in the person experiencing sadness, irritability, mood swings, and hostility. Next, it affects behaviour so that the person starts blaming others, becomes defensive among others. Eventually, it alters the cognitive dimension of the person predisposing him to poor memory, excessive daydreaming, trouble concentrating, and preoccupation. Prevention strategies Primary prevention Primary prevention involves reducing the incidences of the disorder to include modifying risk factors. Initially, the individual should involve herself in sport activities of his interest. Such physical activity may not only maintain physical wellness but it diverts the brain from processing depressive thought (Weaver, 2009) and it also turn off the mind from boring daily routines. Another is to practice relaxation exercises like yoga, meditation, and listening to soft music since these may unwind and recharge the body and soul. Exercise for adult has become a part of community

Fast Food Essay Example | Topics and Well Written Essays - 2000 words

Fast Food - Essay Example More significantly, many American public health experts and policymakers have latched onto these rather narrow cross-sectional and time-series correlations in order to promote policies to discourage eating out at fast food restaurants, to demand that fast food restaurants alter or eliminate food inputs such as trans fats in New York City, and have even demanded special zoning regulations to protect vulnerable populations from the fast food predators. In order to determine the validity of the ostensibly well-established causal relationship, and by implication the theoretical legitimacy of the laws and regulations subsequently advocated and implemented, the authors tested the well-established correlation by reversing the research question; more specifically, the new question became whether "more restaurants cause obesity, or do preferences for greater food consumption lead to an increase in restaurant density" (Anderson & Mata, 2007: 1). In short, is the core source of obesity caused b y predatory fast food businesses or, rather, by individual or demographic preferences The authors created a research model that manipulated the costs of eating at a fast food outlet (through an availability model where different costs were associated with travel distances) and then examined the effect on the body mass of an American consumer. In this way, the research design sought an alternative explanation for obesity, that individual preferences attracted fast food outlets rather than fast food outlets preying on irrational consumers, and the findings tended rather strongly to confirm the authors' skepticism regarding conventional wisdom. The data obtained suggested that "the causal link between the availability of... As a preliminary matter, the authors conceded that â€Å"Well-established cross-sectional and time-series correlations between average body weight and eating out have convinced many researchers and policymakers that restaurants are a leading cause of obesity in the United States† (Anderson & Mata, 2007: 1). This simplistic analysis thus holds that the more an American eats out at fast food restaurants the more obese an American tends to become. More significantly, many American public health experts and policymakers have latched onto these rather narrow cross-sectional and time-series correlations in order to promote policies to discourage eating out at fast food restaurants, to demand that fast food restaurants alter or eliminate food inputs such as trans fats in New York City, and have even demanded special zoning regulations to protect vulnerable populations from the fast food predators. In order to determine the validity of the ostensibly well-established causal relationsh ip, and by implication the theoretical legitimacy of the laws and regulations subsequently advocated and implemented, the authors tested the well-established correlation by reversing the research question; more specifically, the new question became whether â€Å"more restaurants cause obesity, or do preferences for greater food consumption lead to an increase in restaurant density?† (Anderson & Mata, 2007: 1). In short, is the core source of obesity caused by predatory fast food businesses or, rather, by individual or demographic preferences? The authors created a research model that manipulated the costs of eating at a fast food outlet (through an availability model where different costs were associated with travel distances) and then examined the effect on the body mass of an American consumer. In this way, the research design sought an alternative explanation for obesity, that individual preferences attracted fast food outlets rather than fast food outlets preying on irrat ional consumers, and the findings tended rather strongly to confirm the authors’ skepticism regarding conventional wisdom. The data obtained suggested that â€Å"the causal link between the availability of restaurant foods and obesity is minimal at best. Manipulating the distance to the nearest restaurant using Interstate Highway proximity as an instrument demonstrates that restaurants have no significant effect on BMI or overweight status† (Anderson & Matsa, 2007: 24).

Civil War History using textbook, Ordeal by Fire, The Civil War and Essay

Civil War History using textbook, Ordeal by Fire, The Civil War and Reconstruction by James Hogue and James McPherson - Essay Example Secondly, the Union had a massive advantage in terms of resources. The South’s industrial output could not match that of New York alone, let alone the entire Industrial output of the North. Most of the heavy industries were concentrated in the North, including coal, iron, and woolen production, machine shops, and shipyards. In addition, the Union had far better infrastructure with several times the mileage of well-surfaced roads and canals, and twice the density of railroads. Shipping was a monopoly of Union vessels, and the South had only a handful of shipyards (Beringer, 1988). The third major factor was poor economic management. The Confederacy failed to export its stockpile of cotton at the start of the war before the Union blockade came into full effect. The revenues from exporting this cotton would have provided a sound financial base for undertaking a more effective war effort. Instead, the cotton was stockpiled or burnt. Moreover, the Confederate government chose to pr int money instead of levying high taxes on its citizens. This resulted in rampant inflation: prices increased 100-fold during the course of the war, devastating the economy and wiping out the savings of southerners. In contrast, the Union financed the war from bonds and taxation, maintaining a sound economy conducive for an effective war effort (Farmer, 2013). Q2 Reconstruction after the American Civil War entailed three major issues: the Social Problem, the Political Problem, and the Constitutional Problem. The policies and strategies adopted by President Andrew Johnson and the Radical Republicans after him were only partly successful. Johnson took up a soft stance towards Reconstruction. He solved the Political Problem and the Constitutional Problem, leaving the Social Problem to persist. Johnson unveiled his Reconstruction Plan in which each Southern state would be allowed back into the Union and has its war debts cancelled, if it withdraws its right of secession and swears alleg iance to the Union. He supported the rights of states at the expense of a strong federal government, resolving the Constitutional Problem. As a result, this ‘forgiveness’ policy was successful at incorporating the South back into the Union. Johnson failed to solve the Social Problem regarding slaves by failing to address their issues regarding land acquisition and voting rights. He denied former slaves the right to vote because he believed the South should be managed by white men only (Peacock, 2003). The Radical Republicans solved all the three problems for a short period following the election of Ulysses S. Grant to the presidency in 1868. They introduced the 15th Amendment, which granted African Americans the right to vote as well as protection under the law. They passed the Reconstruction Act of 1867 which granted African Americans all rights of citizenship enabling them access to education, land, public office and equal opportunities, leading to rise in their socio -economic status. The Enforcement Act gave the Grant government power to enforce the Reconstruction Act. As a result, the Southern states lost the right to oversee Reconstruction, which the Federal government took over. However, most of these gains were lost since Reconstruction governments in the South created bitter opposition among Southerners with their harsh measures. Northerners were also growing tired of Reconstruction due

The U.S. Airline Industry Essay Example for Free

The U.S. Airline Industry Essay The U.S. airline industry provides a unique service to its customers. It transports people and goods with efficiency and convenience which is not achieved by any other service. The purpose of this article is to collect data on the U.S. airline industry and analyze the state of the industry today. Data came from sources such as the Federal Aviation Administration, scholarly articles, and websites such as dallas.culturemap.com and airwise.com. Tools used to analyze the data include P. E.S.T., and Porter’s five forces. The analysis also focuses on the industries’ drivers of change and its key survival factors. Key Survival Factors Include Locations that an airline services – The servicing of particular markets is essential in the nature of the airline industry. Airlines need to offer routes between markets that are desired by customers. Cost structure of an airline’s operations – The costs of operations for an airline are a limit to how low airfares can be. Costs include maintenance, fuel, labor, fees and lease payments for operating in airports. Those airlines that are able to control costs can attract customers with lower fares and can improve overall profitability. (Site this web article here http://dallas.culturemap.com/news/travel/05-19-14-southwest-airlines-virgin-america-new-low-fares/) An airlines’ workforce and its interaction with customers – A Pleasant workforce can encourage repeat business. An unhappy workforce can drive customers away to rivals. Reliability of Service – An airline with a reputation for reliable service has a positive image among customers, which can lead to repeat business. Issues with reliability include mishandled baggage, the on-time arrival of flights, overbooking flights, and passenger complaints. Those airlines that are able to control these elements provide better service to the customer. Drivers of Industry Change Consolidations and Alliances – Many airlines operating in the U.S. have recently consolidated due to high competition and improper cost structures. These newly consolidated firms are also establishing alliances with international carriers which enable them to expand their market participation strategies. Globalization – Growth potential in the global  travel market has led to a drive for globalization in the airline industry. U.S. airlines are lobbying for â€Å"open skies† treaties between the U.S. and other nations. The U.S has signed more than 60 open skies treaties with nations around the globe. Low-cost Competition – The rise of the low-cost carriers has forced a change in the competitive environment of the airline industry. Southwest, JetBlue, People Express and Airtran operate off of low-cost strategies that allow them to offer lower airfares. These low fares put pressure on the industry and force rivals to lower their costs to stay competitive. (http://www.nbcnews.com/business/travel/new-low-cost-airline-peoplexpress-tickets-go-sale-n122971) (P.E.S.T.) Political, Economic, Social, and Technological forces that impact the industry. Political Security Regulations from FAA War on Terrorism led to stricter guidelines Customer Protection Regulations – must show fees (http://www.npr.org/2014/05/31/317429334/regulators-and-airlines-fight-over-fares-fees-and-fairness) Economic High operating costs Airlines merging Fuel Costs are huge Less people traveling due to expense Very high fixed cost Impact of holiday travel Cancellation fees/checked bag cost Social Security – Is it safe to fly? Crashes/failure Customer service (friendliness, flight attendant/pilot being funny) Technological Business changes (using Skype instead of traveling) Buying tickets online/cancel online Porter’s Five Forces Model is one way to analyze the environment in which airline companies operate. This model shows the major forces that form the industry: threat of new entrants, bargaining power of buyers, threat of substitutes, bargaining power of suppliers, and competitors. Threat of new entrants is relatively high in the airline industry. It seems like it would be hard to enter the airline industry due to the large amount of fixed costs however lending has made it not only possible but fairly simple. New entrants will have to endure years of little or no profit until a strong customer base is established though. Meanwhile existing companies will be able to lower prices and take losses against their capital reserves just to drive a new competitor out of business. Further, consumers prefer well-known brands mainly due to safety concerns. Lastly, stringent licensing requirements and heavy regulations by organizations such as the Federal Aviation Administration and the Department of Transportation require significant knowledge base and time investment on the part of the new entrant. Bargaining power of buyers is also relatively low in the airline industry. Two main groups of buyers exist: individual buyers purchasing tickets for personal or business travel, and travel agencies and/or online portals that work as a â€Å"middle man† between the airline companies and individual buyers. There is definitively a large amount of buyers compared to the number of airlines; therefore, loss of one customer does not strongly affect the bottom line of a given airline. Typically, each airline has a niche. Some airlines focus on cost, while others focus on having the best amenities, etc. Although switching costs are low for buyers, they tend to remain within a niche and purchase tickets based on their price vs. amenities preferences. Threat of substitutes is medium in the airline industry. Consumers can choose other forms of transportation such as a car, bus, train, or boat to get to their destination. However, there is a cost to this switch, mainly time. For long distance travel, airlines usually exceed all other forms of transportation when it comes to cost and convenience. Nevertheless, there is one important development that should be noted – technological advances are allowing business people to telecommute, this significantly cuts down on required business travel. Bargaining power of the suppliers presents a medium threat in the airline industry. Major suppliers include the airplane manufacturers, aircraft leasing companies,  fuel companies and labor unions. Although airline companies cannot easily switch suppliers, most firms have long term contracts with their suppliers. On the other hand, there are very few suppliers in the airline industry because of the amount of money and expertise required. Airlines represent the main source of income for these suppliers so airline’s business is extremely important to them. Rivalry among existing players is very strong in the airline industry. The first reason is the fact that the airline industry is currently stagnant; the number of competitors remains more or less the same and the industry does not have overcapacity. The fixed costs are extremely high and it is hard for an airline firm to leave the industry because of the long term debt obligations. The rivalry is reduced by the brand identities of different airlines. Some are known for exceptional amenities, others for low prices. The market seems to be equally divided as each company maintains its own niche in the market. Highly competitive industries such as the airline industry typically see low rates of return due to the fact that they competition drives down prices. Couple this with the high amount of government regulation in the airline industry and the investor may be weary of investing in the industry. However, the next five years look promising for the U.S. airline industry due to the fact that many of the participant firms will be newly consolidated and have influence in markets outside of the U.S. as well as those inside.

Michael Jordan vs Wikipedia Essay Example for Free

Michael Jordan vs Wikipedia Essay Michael Jordan VS Wikipedia Over the past twelve years there has been a great controversy on whether or not the website Wikipedia is reliable enough to get sources that are accurate enough to believe. Many seem quick to judge whether or not if Wikipedia is a credible source and cites the necessary about to make it a reliable source to get information from. In the article â€Å"Wikipedia†(2013), unknown authors inform the general public about the Wikipedia website. The authors provide evidence on who updates their information, site their sources and include references. The purpose of Wikipedia is to persuade users to use the website. Wikipedia targets the general public to use their website for a non-profit organization. Wikipedia is a reliable source because it cites its sources and gives knowledgeable facts. On the website Wikipedia, under the source entry â€Å"Wikipedia† goes into detail about all the attributes and information about Wikipedia and how it came about and why it is a reliable site to get information from. Wikipedia has become the largest and most popular general reference work on the Internet. Wikipedia is a reliable source because of its vandalism program in which it is able to detect and remove vandalism within a few minutes. Also with Wikipedia being a free online encyclopedia it allows for open structure, which lets the public write and change anything about any topic. On the Wikipedia website under the topic â€Å"Wikipedia†, found that â€Å"a non-scientific report in the journal Nature in 2005 suggested that for some scientific articles Wikipedia came close to the level of accuracy of Encyclopedia Britannica†¦Ã¢â‚¬ (preface). With that being said, it justifies that Wikipedia’s reliability is just as effective as that of a profitable encyclopedia that is written by experts. Many feel as if Wikipedia isn’t a reliable enough sources because it contains articles written based on authors interpretations of research that other have done. Schools sometimes do not allow their student to find research or facts on Wikipedia because they second-guess Wikipedia’s creditability as a whole. Some questions that might come into play is, why wouldn’t you cite the original source, and what relevance does someone else  interpretation have? Even though anyone can edit Wikipedia, it is still reviewed and their vandalism program and bots that search for errors remove inaccurate information quickly. For the most part, you have extremely small chances of finding unreliable and inaccurate information on Wikipedia. Wikipedia also gives blue text indicates links to other Wikipedia entries or to sources for the entry to help the reader go more into depth about their topic. Encyclopedias are mainly written for people who do not know a great deal about a specific subject and would like to find out more. With Wikipedia being that online non profitable encyclopedia it allows people to search any subject and conveys enough information to a reader who knows little or nothing about the subject. For example on the Wikipedia website I searched for credible information about â€Å"Michael Jordan†. In the article â€Å"Michael Jordan†(2013), from Wikipedia informs the general public about the legacy of Michael Jordan. The authors provide knowledgeable facts about his early years in life, his stats and game averages and also include references to support their facts. Their purpose is to give as much knowledgeable and supportive facts about Michael Jordan’s career and life. The article targets and helps any user looking to find information about Michael Jordan and Wikipedia does this all by citing its sources and using references. A great example of a way Wikipedia is a reliable source is the picture is figure 6, shows a plaque of Michael Jordan’s achievements at the United Center. Wikipedia also has through out the text blue highlighted text that can lead the reader to links to other Wikipedia entries or sources that relate to the subject of choice. Wikipedia has lead me to believe that it is a very reliable source because of its citing and credible facts I received about Michael Jordan’s career. Wikipedia lead me to new facts about Michael Jordan’s career such as, â€Å"During the Bulls playoff run in 1993, controversy arose when Jordan was seen gambling in Atlantic City, New Jersey, the night before a game against the Knicks. In that same year, he admitted to having to cover $57,000 in gambling losses†¦Ã¢â‚¬ (14). With Wikipedia bring up this problem about Michael Jordan’s life and citing where it came from and giving me alternate links that lead me more into depth with this problem proves that Wikipedia is reliable. Some come to the conclusion that Wikipedia has a weakness and is not a reliable source because it is an open source website which means anyone can edit it. Its weakness is what makes it so great. Anyone can edit it. This brings a huge variety of information as well as great depth and large bibliographies. Wikipedia also goes above and beyond to correct and edit sources have citations and staff are always checking edits. In Wikipedia’s disclaimer that may it apparent that Wikipedia may be inaccurate and misleading and it is ultimately they users decision and to use their judgment call. But how is some random website that is Googled up more reliable then Wikipedia? In my personal experience Wikipedia has lead me to valuable and reliable information about the topic at hand and has gave me pictures, facts and sources to back my information up with. Works Cited â€Å"Wikipedia. † Wikipedia. Wikimedia Foundation Inc. ,1 Apr. 2013. Web. 10Apr. 2013. â€Å"Michael Jordan. † Wikipedia. Wikimedia Foundation Inc. , 10 Apr. 2013. Web. 1 Apr. 2013.

How Starbucks Can Reduce Risks Marketing Essay

How Starbucks Can Reduce Risks Marketing Essay Multi National Companies go through severe research process before enlarging their business activities to other countries. By opting the appropriate mode of entry to international market companies can capture the market easily and reduce the risk associated with it. Starbucks, being one of the largest coffee shop in the world has opted Joint ventures, licensing and wholly owned subsidiaries to expand their business globally. They started expanding their activities in 1996 by entering through Joint ventures in Japan and through wholly owned subsidiary in Canada followed by Southeast Asia, Europe and Middle east. These strategies along with product innovations are the main reason for the success of Starbucks coffee globally. They have modified their product line up and offer 30 blends of coffee, bottled Starbucks Frappuccino, Green Tea Frappuccino, curry puffs, meat buns, sandwiches and salads to meet the needs and requirements of the consumers in particular market. Starbucks have opted a better and efficient way to expand their international activities. They expanded their business activities through Joint ventures in huge market of Japan, Greece and other big countries where as they have owned subsidiaries in some of the low risk countries like Canada and Ireland. They have also expanded their activities through licensing in countries like Malaysia and New Zealand. Starbucks studies the market first and then open few stores at trendy places. After successful marketing test and training of brew masters, it also ensures that similar coffee beverages and No Smoking rules are applied all over. They have been growing rapidly from 17 stores in Seattle to 19,972 stores worldwide mainly attracting youngsters. Their expenses on marketing is very less as they mainly rely on word of mouth advertising. They have come up with different kind of services like Starbucks Express, Automated espresso machines, and self service for their customers, which are also the reason for their huge success worldwide. Sources: International Management, Managing Across Borders and Cultures, Sixth Edition, Helen Deresky, ISBN: 0-13-614326 Careful analysis and management of risks not only mitigate losses but also provide superior returns. In the light of this statement do you think Starbucks did not analyze and manage the risks involved in the different markets it entered? Yes, I believe that Starbucks did not analyze and manage the risk involved while operating in different markets. They have mainly focused on increasing the number of stores worldwide to achieve market dominance but ignored the fact that most of their stores are running in losses. They are facing many challenges in US and overseas market by their competitors like Nestle, Tim Hortons and Dunkin Donuts. Starbucks is facing many internal and external issues like change in economic conditions, change in taste and preferences of customers, huge competition, high business development costs, etc. They also have been facing several problems due to economic crisis in several countries and had serious political problems in Middle East, which led in closure of their several stores in Iraq and Israel. Starbucks mainly focused on its expansion and ignored the competitors around them. They are facing stiff competition in Germany and France from local coffee shops. Their prices were high as compared to the local shops offering the same taste of coffee. It is right that they have come up with different range of products for different markets but failed to come up with appropriate strategies for same market. They were not able to analyze properly the opportunities and threats available in a particular market and failed to relate them with their strengths and weaknesses. They lacked product differentiation from competitors thus were not able to capture the target market. Political, Environmental, Social and Technological factors had also its impact on Starbucks internal business activities. Thus I feel, Starbucks could have done better with their expansion strategy If they would have focused on SWOT analysis and PEST factors influencing their business activities. They have to do immense research on market growth and market share of their future projects and opt for the beast available option. Sources: International Management, Managing Across Borders and Cultures, Sixth Edition, Helen Deresky, ISBN: 0-13-614326 Question 3 A company faces diverse set of risks in international markets. What were the risks faced by Starbucks in its international operations? Explain how Starbucks can reduce risks in its international business. Companies operating on international level faces several risks while doing business. Starbucks, being one of the largest chain of coffee shop is also facing several problems in home as well as in abroad. Although Starbucks has expanded enormously during its earlier stage is facing now stiff competition from its competitors. They also have employees disappointment and are not able to provide satisfaction to them. Payments made to the employees does not match with the work load they have to suffer at work. Due to their aggressive marketing strategies they have grown their rivalry and lost potential customers. Japan, which was the largest overseas market for Starbucks followed by United Kingdom started facing decline in their profit rates. The main reason for the declining profit rate for Starbucks is due to mismatch of their policies with customers expectations. Starbucks thinks that they can increase their profit by increasing their stores day by day but they fail to provide customers satisfaction. Their prices are still high than of the competitors and they failed to satisfy the newer generation. According to me Starbucks have to adjust its policies and reposition its product line up according to the market in which they are dealing. They also have to come up with new and better line up for customers as their taste and preferences keeps on changing. Starbucks have to try to increase the level of employees satisfaction by increasing their salaries, providing initiatives, bonus and other allowances. They have to study the controllable and uncontrollable factors that they face while entering global market. Innovations and Investment are the key factors for them in the long run. Through study of PEST and SWOT analysis can be very effective in maintaining their leadership worldwide. Sources: International Management, Managing Across Borders and Cultures, Sixth Edition, Helen Deresky, ISBN: 0-13-614326

Migraines Essay -- essays research papers

Migraine headaches are the result of a disturbance in the neurochemistry of the central nervous system. They are relatively common, affecting three times as many women as men. Migraine sufferers typically report a definite pattern to their headaches, and they can report what stimuli bring them on. Most migraine sufferers experience their first attack before the age of 20. There is no single cause of migraines, but the tendency to get migraines does tend to run in families. When a migraine occurs, it means that something has altered several of the neurotransmitter-sensitive receptors located on the outside surface of the nerve cells (neurons) so that the nervous system is no longer able to constantly maintain the natural balance that the nervous system is intended to maintain. Neurotransmitters are chemicals that nerve cells (neurons) use to communicate messages to each other. Receptors are special areas that receive these chemical messages. The key neurotransmitter in migraine is called serotonin (often referred to in the scientific literature as 5-HT or 5-hydroxytryptophan). If something interferes with the normal functioning (production, release, receptor docking, and/or re-uptake) of serotonin, that disrupts the normal functioning of the nervous system and can lead to various symptoms associated with migraine. The severe pain associated with migraine occurs when the mechanism that normally inhibits and/or mediates pain is disabled. There is no actual tissue damage occu...

The Long Road to Law School :: Law College Admissions Essays

The Long Road to Law School    Many college students know exactly what field to enter after graduation and have been preparing for that field over the course of their entire college career. However, I had difficulty discovering a career field rewarding enough to devote my entire life to, a career field worthy of education. While I had always considered pursuing the law and majored in public policy as an undergraduate, I was never passionate about it. I didn't have clear goals, and it seemed to me as if my degree and my circumstances were pushing me into studying the law; I needed to rediscover why I fell in love with the law in the first place.    As a college senior, I took the LSAT because all of my classmates were taking it. I did not prepare, and I really did not want to attend law school after college; thankfully, my low LSAT score guaranteed this. I needed to understand more about life before I could give myself to a career. After being in school for about two decades, I felt completely out of touch with reality and did not think I would ever find career direction by attending more schooling. With these thoughts in mind, I determined I needed real-world experience to help me find the direction I so desperately sought.    I accepted an investor relations position in New York that tested both my intelligence and my work ethic. The first few months moved at a hectic pace as I attempted to acquire knowledge of my new pursuit and to control the responsibilities assigned to me. However, I quickly adjusted and maintained a schedule of seventy-hour workweeks. Because of my hard work and growing expertise, my colleagues began to acknowledge me as an important member of the organization and my opinion became respected and sought out. This respect provided me with a great deal of confidence, and I began to realize that I had unlimited potential. I had finally regained the attitude necessary for success, and my recent LSAT score is a testament of this self-awakening.    While I may not have taken the direct route to law school, I took the course that suited me well.

Too Much Punch For Judy :: Drama

Too Much Punch For Judy Introduction During the past few drama lessons we've been studying a real life tragic play called 'Too Much Punch For Judy'. It is a play about two sisters (Judy & Jo) who decide to go for a drink one day. They meet two guys who buy them drinks. When they are ready to go, Judy suggests to Jo that she should drive home as she has had less to drink than her (however she is still over the legal limit). After some persuasion Judy agrees and throws Judy the car keys. As they drive back Jo pleads to Judy to slow down. However, Judy suddenly loses control of the car and crashes. Judy survives the crash, her sister Jo who is in the passenger seat dies. A man who has heard the crash from his house runs down to the scene, he rings the police. The police arrive and call for two ambulances. When two ambulances arrive Jo and Judy are taken away separately. At this stage, Judy is unaware that Jo is dead. At the hospital Judy consistently asks to see her sister, until the policeman finally tells her that her sister is dead. After reading the play, I immediately felt angry with Judy. I felt sorry for Jo and her family and perhaps almost for Judy. As the play was a true story the moral of the play 'don't drink and drive' struck me harder. The moral definitely gets across to me, and made me aware of the effects of drinking and driving. I thought the play was a good way of getting that point across. It gave young people, like my group and I, a chance to be put in that situation and to experience the feelings and emotions of an actual person in that predicament. Depending on how we deal with this we are able to make a choice whether it is the right or wrong thing to do. In this case, during a scene that I played Judy crashing and killing her sister, I felt scared at the consequences and extremely guilty. I would not like feel like that at any time. I have the power to control that, so that is why thanks to the play, I would not put my self in the same situation as Judy and feel it is the wrong choice to make. Response ======== Too much Punch For Judy allowed us to look into the effects of drinking and driving. It is a tragic piece of drama, however there are many scenes which exaggerated and comical, resulting in completely the opposite feelings to the inevitable tragedy of the play.

Hamlet’s Love for Ophelia

Hamlet is noted as being one of Shakespearean most puzzling and darkest plays. While the play has a concise story, there are numerous doubts relating to different issues behind the plot. One issue that is never truly resolved deals with the true feelings of Prince Hamlet, and whether he in fact loves Aphelia. The word love is extremely commanding, and the concept of love may be hard to grasp when one of the lovers remains undecided. In Act Ill, Scene 1, Hamlet claims to have lovedAphelia; however, four lines later, he states that he does not love her anymore. This makes it difficult to decipher when Hamlet is truly in love, as his feeling towards Aphelia regularly change. This confusing cycle is due to Hamlet's â€Å"madness†, and is further influenced by Hamlet constantly being pushed to his limits due to anguish and sorrow. Hamlet is portrayed as an unconventional lover, which explains why he sends mixed messages that confuse Aphelia, making her question whether or not his f eelings for her are true.Two people who are in love would not want to risk the chance of hurting one another because to them it is not worth it. Hamlet does not think in this manner, which raises the question of whether the love between them is strong enough to have lasted through the chaos and difficulty in Hamlet's life. It is true that Hamlet's love for Aphelia is debatable; however, when analyzing the â€Å"go thy ways to a nunnery† interaction, the dispute with Alerter, and Hamlet's twisted affection towards Aphelia, one can see that his love is authentic.

Management 3a

Oval International Computer Education Academic Handbook Open Distance Learning Semester 1 & Semester 2 Diploma in Management Year 3 2013 Streams : Marketing Human Resources Finance 1 TABLE OF CONTENTS TOPIC 1. WELCOME 2. STUDENT SUPPORT 3. WORKSHOP 4. ASSESSMENT 5. ASSIGNMENT 6. EXAMINATION 7. FINANCE 8. REGISTRATION 9. GENERAL PAGE NUMBER 3-7 8-12 13-15 16 17-34 35-37 38-39 40 41-42 2 1. WELCOME Dear Learner Welcome to Oval International Computer College.We would like to thank you for having selected us as your institution of choice and assure you that we will do our best to support you in all your academic endeavors to ensure you attain success and progress in your chosen career. The Programme you have chosen is accredited by the Council on Higher Education (CHE) and registered with the South African Qualifications Authority (SAQA) and the Department of Higher Education & Training (DHET).FACULTY OF COMMERCE AND MANAGEMENT PROGRAM OFFERING NO 1 2 3 4 PROGRAMME Certificate in Compute rs and Management (IT,TT,HR & MKT) Diploma In Management Diploma in Public Relations Bachelor of Commerce Degree NQF 5 6 6 7 SAQA ID NUMBER 24345 49991 49992 PURPOSE OF THIS ACADEMIC HANDBOOK This handbook aims to serve several purposes. It enables you as the learner to progress comfortably through the syllabus required to study and attain success in the subjects that comprise the learning programme. Presented to you is the following information: 1.An outline of the objectives of the Programme. 2. An academic structure reflecting the subjects comprising the programme. 3. A syllabus coverage per module to advise your planning and aid your progress. 4. Assignments for each module. 5. Examination Guidelines. ARTICULATION Upon successful completion of the programme, learners can articulate to the Diploma in Management or to the Diploma in Information Technology: Business Information Systems 3 DIPLOMA IN MANAGEMENT NQF : 6 HIGHLIGHTS OF THE PROGRAMME TOTAL CREDITS : 364 SAQA ID No : 4999 1SPECIALISATION STREAMS: Marketing Management Human Resource Management Finance Management PURPOSE OF THE PROGRAMME The Diploma in Management has been designed for the learners who are considering a career in any area of management or planning to develop their own business. The programme gives a solid grounding in the fundamental fields of business and management, and provides management knowledge through a mix of core and elective modules. The programme aims at developing the skills to apply the knowledge to the analysis and solution of management problems.As a life-long learner, these skills will enhance your ability to take on new knowledge in your current and any other field of study. We hope that you enjoy the many opportunities that the programme will offer you and wish you every success in your current studies. OVERALL PROGRAMME OBJECTIVES The overall objective of the programme is to carefully integrate the cycle of learning and take you through different phases from laying f oundations to application and integration.The programme will facilitate you to understand the interactions between the various functional areas of a business system and thereby appreciate the need for developing cross-functional perspectives in business. The knowledge imparted through the programme will help you to address management related issues in your organisations and arrive at value-enhancing decisions. 4 CHOOSE ONE OF THE THIRD YEAR OPTIONS BELOW AS PER YOUR SELECTED MAJOR SUBECT ACADEMIC STRUCTURE : MARKETING MANAGEMENT STREAMLEVEL 3 MIS CODE MAN301A MAN302B MKT301A MKT302B TQMN302 ECOM301 SBMN301 BPRJ302 SUBJECT Management 3A Management 3B Marketing Management 3A Marketing Management 3B Total Quality Management E-Commerce Small Business Management Business Project TOTAL MODULE FOR 2013 Strategic Management Strategic Management Strategic Marketing Strategic Marketing Total Quality Management E-Commerce Small Business Management Business Project CREDITS 16 16 16 16 12 12 16 16 120 SEM 1 2 1 2 2 1 1 2 ACADEMIC STRUCTURE : HUMAN RESOURCE MANAGEMENT STREAMLEVEL 3 SUBJECT Management 3A Management 3B Human Resource Management 3A Human Resource Management 3B Total Quality Management E-Commerce Small Business Management Business Project TOTAL MODULE FOR 2013 Strategic Management Strategic Management Training and Development Industrial Relations Total Quality Management E-Commerce Small Business Management Business Project MIS CODE MAN301A MAN302B HRM301A HRM302B TQMN302 ECOM301 SBMN301 BPRJ302 CREDITS 16 16 16 16 12 12 16 16 120 SEM 1 2 1 2 2 1 1 2 5 ACADEMIC STRUCTURE : FINANCE MANAGEMENT STREAMLEVEL 3 SUBJECT Management 3A Management 3B Finance Management 3A Finance Management 3B Total Quality Management E-Commerce Fundamentals Small Business Management Business Project TOTAL MODULE FOR 2013 Strategic Management Strategic Management Financial Management III Economic Environment of Business Total Quality Management E-Commerce Fundamentals Small Business Mana gement Business Project MIS CODE MAN301A MAN302B FIN301A FIN302B TQMN302 ECOM301 SBMN301 BPRJ302 CREDITS 16 16 16 16 12 12 16 16 120 SEM 1 2 1 2 2 1 1 2 6OPEN DISTANCE LEARNING FLOW CHART FOR THE SEMESTER STEP 1: REGISTRATION 1. Complete an application form 2. You will receive an acceptance letter 3. Pay registration fee and deposit 4. You will receive all study material REMEMBER: Pay fees according to your payment plan STEP 2: REVIEW STUDY MATERIALS 5. Read your academic handbook and understand all processes 6. Study your assignment questions, textbooks & slm STEP 3: WORKSHOPS 7. Attend the scheduled workshop STEP 4: ASSIGNEMENT 8. Complete your assignments and submit for assessment. One assignment for every module registeredSTEP 5: EXAMINATION 9. Write examination according to the timetable 10. Receive your examination results 7 2. STUDENT SUPPORT 2. 1. Introduction In order to ensure you attain success, you are advised to:Have a good knowledge of the prescribed textbooks for your modules Plan a study timetable around the syllabus outlined for you in the Student Handbook. Be strict in adhering to this timetable and studying your syllabus thoroughly Refer to the extra reading material suggested Do as much research as possible to apply to your assignments.Complete your assignments diligently and submit on time Attend workshops for the Academic Year. Contact your Student Support services whenever you want to query some matter that is of concern to you email [email  protected] co. za 2. 2. First Line Support -Center/Campus Managers -Center /Campus Administrator -Head Office Staff 2. 3 Academic Support -Tutor support We have full time and part time academics nationally and internationally who are appointed to provide the highest standard of service (academic, research, facilitation etc) Some of them are mandated to: 1.Facilitate workshop, telephonic support, email support, contact supported -Program co-coordinators We have national program coordinators for each our faculty; they are responsible for highest quality and standard in their respected faculties The Co-ordinator is also responsible for student support (email is the preferred communication method) The contact details for the co-ordinators will be found within this book. Library service We have a physical library dedicated to Oval students at the Durban campus; Oval has also provided many public libraries with textbooks and self learning material which could be accessed by Oval students (You may check if your local library has been stocked with Oval Textbook and Self Learning Materials [email  protected] co. za ) -General Handbook The general handbook is available on the Oval website or a hard copy is issued to student by request This handbook contains rules and regulations that Oval International practices.The onus is on the students to ensure that they read the general handbook. 8 – Unique Services Registered Oval International students will receive a user name and pass word which will allow them access onto the OVAL INFINITI PLACE or LEARNER MANAGEMENT SYSTEM (LMS). Once a student logs onto the LMS, various services will be available to the student. S. No. 1 Learning Resource SLM (Student Learning Material) Features Learner friendly tutorial-inprint Self instructional, self motivating & self stimulating Core learning material hat drives all other learning activities Researched and developed strictly as per the accredited curricula Subject specific repositories of knowledge Exhaustive collection of the subject related information Produced according to the demands of educational institutions Make an easy and interesting read Designed to aid and reinforce the learning from SLM Interactive, easy to understand and engaging for learners Contain concise and bulleted information Illustrative in nature; inclusive of diagrams, tables, drawings, photos etc.Extensive collection of subject specific books Housed with books written by internationally reputed aut hors Repository of excellent visual resources Enriches the knowledge base on and beyond the curricula Comprehensive collection of academic instructions on significant topics and burning issues Hosts international experts as speakers on related issues 9 Learner Activity Understand Learning Objectives Combine the knowledge provided and own experience Analyse cases and solve problems Take self performance feedback by answering review questions Note relevant doubts Textbooks 3 E-Lectures 4 E-Library Read in accordance with the syllabus Pay special attention to the illustrative examples, case studies, figures, etc. Solve examples, review questions and any other exercise given Revise the content read Reread the difficult topics Understand the learning objectives Be self directed Note all important bulleted information Solve exercises given at the end Revise the topic Revisit the difficult topics to reinforce learning outcomes Visit the library as often as possible Make comprehensive study of the books osted Try to read beyond the curricula Note all information that might be useful for further reference Attend the seminars as often as possible Listen carefully Go through the presentations used by the speakers Read the speaker transcript 5 E-Seminar 6 Breakthrough Magazine 7 Online Assessment Topics chosen are of global relevance and importance Includes presentations and transcripts by the speakers Online magazine published monthly Forwarded to managers across African Continent Targets Government Departments, Academia and Business.Contributors include foremost academicians from leading universities in India and Africa Measures how much has been understood after going through all learning resources Shows you where you need to emphasize Ensures that you have learned and understood the subject Provides to check your skills in complete privacy as and when required Note all information that might be useful for further referenceRead the magazine to be updated on relevant is sues Learn by hands on experience of others Understand what is happening in your as well as related industry/ industries Note all information that might be useful for further reference Take 3 random quizzes from an exhaustive pool of multiple choice questions Gauge your performance in the tests Revise in the other learning resources, the topics you did not perform well in OVAL INFINITI PLACE Oval’s Infiniti Place (A virtual Online Portal) is your ticket to experience the classroom of tomorrow. So what is INFINITI PLACE? A web based classroom accessible from anywhere unlocking infinite possibilities for all South Africans. Infiniti Place is an education portal designed to be populated with hundreds of academic textbooks and reference material for online studies and resembles the services of a traditional classroom that could be accessible from anywhere, anytime for study purposes. Learners accessing the portal will have access to a host of E-services including e-books, e-lectu res, e-seminars, evideos, breakthrough magazines and online dictionaries. Have you ever wondered what it would be like to take your lecturer back home each day?Well, look no further, our e-solution allows you access to your lectures and academic content, Anywhere, Anytime†¦Ã¢â‚¬ ¦. Our ground breaking solution has been developed to answer the problem areas experienced by many learners in South Africa. Having analyzed and studied student trends we have realized a major gap exists when it’s comes to competency and efficiency of students. Our e-solution has been pioneered to address these challenges enabling students to cope more efficiently with their academic curriculum and thereby enhancing their chances of excelling in their tests and examinations.Furthermore, our mission is inkeeping with Governments vision to educate the masses in rural areas thereby removing the digital divide that is prevalent in South Africa today. Up and until the recent past internet connectivity was accessible only to a privileged few. However with diminishing bandwidth costs and supplier competition the cost of bandwidth has reduced substantially and has served as a cost effective enabler to our virtual solution. Exciting times lie ahead for students and I humbly request that you familiarize yourself with Oval’s online portal.Academic content will be populated (phased-in) onto the portal as we move into semester 2. Should you require any assistance kindly direct an email to [email  protected] co. za or telephone our ICT help-desk on 031 3056192. 10 1. How do I access the online system? Go to www. oval. co. za or www. myovalportal. com/dev Enter in your Username and Password that has been smsed or emailed to you. 2. I have logged onto the e-platform and discover that I am registered for the wrong modules. What should I do? Download a query form from the Oval website (www. oval. co. a) – Click on the Downloads section. This query form should then be forwarde d to the MIS department via email ([email  protected] co. za ) or fax (031 3062150) to the attention of the MIS Manager. Alternatively students may contact the MIS department directly on 031 3056192 3. I have paid my fees but the incorrect amount is being reflected on my student account. What should I do? Contact the Admin Department situated at the Durban Campus. Contact mode students are kindly requested to telephone 031 3053072. For ODL related queries kindly telephone 031 3056192FEATURES IN THE ONLINE SYSTEM Features Profile Fee Description Biodata of students as completed in his/her application form is accessible via the Profile feature. Should any data be found to be incorrect, students have the option of updating their profile. Students are able to access amounts owing to the institution via this feature. An online payment gateway will also be shortly integrated into the system whereby students could pay their fees owing to the institution electronically. The Life-blood of Oval’s E-platform is contained in its â€Å"Study room† feature.This electronic environment brings together a myriad of e-services such as e-books, e-lectures, e-dictionaries, online assessments, e-guidance & e-learning pages that aims at transforming your educational experience with the institution. Students can save notes, add discussion topics, as well as view reference material via the Study room. This feature enables students to electronically view and submit their assignments on a per module basis. Via this feature learners can search for articles and information on any imaginable topic.Students around the country as well as the globe now have access to a Live Chat-room whereby they could discuss areas of difficulty, brainstorm and share ideas relating to their studies. Students can email and chat to faculty staff members via the Studyroom feature. Students will have access to all of their academic resources via this link (Past year papers, Powerpoint Presentatio ns, Learning Content) Studyroom Assignment Knowledge Base Live Chat-room Email & Chat (Faculty) Academic Resources 11 Photo AlbumTime Table Noticeboard Holidays Helpful Links Notice (Inbox) Change Password Campus events are captured and uploaded for our students viewing pleasure on a daily basis. View this space to gain a sense of student-Oval Life, which is a culmination of the various cultures, human values and creed in society. Access to exam and class timetables. Notices pertaining to DP tests, Campus Closure, Campus events, etc are put up on a daily basis for students to take heed off. Displays National Holidays as approved by the South African Government.Provides access to study techniques & skills, Child-line, SANCA etc From time to time students will receive notices from their faculty via the Notice feature which is situated the main menu panel on the top of the screen. Students can change their passwords at anytime via the Change Password feature. Students are hereby cautio ned that their passwords should not be divulged to other students etc Note: E-Services are in different stages of development . Remember the service mentioned above is unique and one of its kinds in South Africa and the Africa Continent has whole. 12 3. WORKSHOPS 3. Introduction One Workshop, per Semester is scheduled at our designated venues. Workshops have been carefully structured to provide summative tuition by the module co-coordinators in each module you are studying as well as providing clear guidelines on examination preparation and answering techniques. The workshops provide an ideal platform for students to address academic queries. 3. 2 Workshop Venues & Dates 1ST SEMESTER WORKSHOP (LECTURES) DATE ND RD CENTER OR CAMPUS REGISTERED STUDENTS 1. DURBAN CAMPUS, 2. KWA-MASHU CENTER 3. PHOENIX CENTER 4. MALANGENI CENTER 5. PIETERMARITZBURG , 6. IMPENDLE CENTER 7.POMEROY CENTER 8. JOZINI CENTER 9. LADYSMITH CENTER 10. ST. CHADS CENTER 11. WATERSMEET CENTER 12. IMBAZANE CENTER 13 . ALL OTHER CENTERS 1. JOHANNESBURG (BRAAMFONTEIN) WORKSHOP VENUE DURBAN CAMPUS – 27/31 Joe Slovo Street (Field Street) OVAL BUILDING CONTACT NO 031 -3056192 & 3 YEAR STUDENTS 13 & 14 April 2013 ST ALL 1 YEAR STUDENTS 16 & 17 March 2013 ALL 2 ALL 2 & 3 YEAR STUDENTS 13 & 14 April 2013 ST ALL 1 YEAR STUDENTS 16 & 17 March 2013 ND RD JHB CAMPUS – 43 Biccard Street,Braamfortein OVAL BUILDING 011-4031151 ALL 2 & 3 YEAR STUDENTS 13 & 14 April 2013 ST ALL 1 YEAR STUDENTS 16 & 17 March 2013ND RD 1. CAPE TOWN CAPE TOWN CAMPUS71 Burg Street OVAL BUILDING 021-4265135 13 2ND SEMESTER WORKSHOP (LECTURES) WORKSHOP VENUE DURBAN CAMPUS – 27/31 Joe Slovo Street (Field Street) OVAL BUILDING CONTACT NO 031 -3056192 DATE ALL 2 & 3 YEAR STUDENTS 14 & 15 September 2013 ST ALL 1 YEAR STUDENTS 7 & 8 September 2013 ND RD CENTER OR CAMPUS REGISTERED STUDENTS 1. DURBAN CAMPUS, 2. KWA-MASHU CENTER 3. PHOENIX CENTER 4. MALANGENI CENTER 5. PIETERMARITZBURG , 6. IMPENDLE CENTER 7. POMEROY CE NTER 8. JOZINI CENTER 9. LADYSMITH CENTER 10. ST. CHADS CENTER 11. WATERSMEET CENTER 12.IMBAZANE CENTER 13. ALL OTHER CENTERS 1. JOHANNESBURG (BRAAMFONTEIN) ALL 2 & 3 YEAR STUDENTS 14 & 15 September 2013 ST ALL 1 YEAR STUDENTS 7 & 8 September 2013 ND RD JHB CAMPUS – 43 Biccard Street,Braamfortein OVAL BUILDING 011-4031151 ALL 2 & 3 YEAR STUDENTS 14 & 15 September 2013 ST ALL 1 YEAR STUDENTS 7 & 8 September 2013 ND RD 1. CAPE TOWN CAPE TOWN CAMPUS71 Burg Street OVAL BUILDING 021-4265135 14 3. 3 Workshop Program Workshop timetables/programs will be available three weeks prior to the workshop scheduled date. Students will receive notification by email, text message etc.Remember the onus is upon the student to query with Oval International if communication is not received. On the days of the workshop designated Oval support staff will assist you to understand the timetable/schedule, and direct you to your class and assist with all your administration queries. 3. 4 Information for the workshop -Please read relevant study material before the workshop to enhance your participation in the lectures -Student should come prepare with questions that they find challenging -Workshop programs are provisional and are subjected to change -Lectures may be cancelled on he day due unforeseen circumstances -Students will be provided with short surveys to complete (how to improve the workshop etc) -Every student must sign the register of attendance -You are required to carry you own writing material -If you don’t attend the workshop, the discussion in the workshop is not documented hence we will not be able to provide you with notes Note: It is not compulsory for students to attend the workshop, but Oval encourages all students to attend. 15 4. ASSESSMENT 4. Introduction Open Distance Learning (ODL) students are assessed in two ways for the program, namely assignments and examinations 4. 2 Breakdown of Assessment -You are required to achieve an overall final mark of a t least 50% in order to pass a module The final marks are calculated as follows: 40% Assignment Mark + 60% examination Mark =100% Final Mark Calculations Example: Student Mary receives Assignment 40% of 65 marks =26 marks Examination 60% of 60 marks =36 marks Total =62 marks The results are evaluated as follows: 0%-24% 25%-49% 50%-74% 75%-100% Failed Supplementary Passed Passed with Distinction . 3 Plagiarism Plagiarism, cheating and fabrication of information is an offence (example: copying information from the website without referencing the source is plagiarism). Research material for assignments, case studies and seminars must be acknowledged . In other words, in-text referencing is required to prevent plagiarism. Oval International Academic Board will investigate each case. 16 5. ASSIGNMENT 5. 1 Introduction You are required to submit 1 Assignment per module per Semester. The assignment questions will be provided to you.The assignment marks will count toward your final mark for the Semester. The assignments constitute 40% of your final Semester mark. The final Semester Exam mark constitutes 60% towards your final Semester mark. Please ensure that, before you submit your individual assignments, you complete the requisite â€Å"Assignment Cover Sheet† (see later) to ensure that it reaches the correct assessor. (A) Faculty of Commerce and Management 1. Public Relation 2. Certificate in Computers and Management (HR&MKT) 3. Diploma in Management (HR, FIN& MKT) 4.Bachelor’s Degree in Management (HR, FIN& MKT) (B) Faculty of Science and Technology 1. Certificate in Computer and Management (IT) 2. Diploma in Information Technology 3. Bachelor’s degree Science (Information Technology) (c) Faculty of Hospitality and Tourism 1. Certificate in Computer and Management (TT) 2. Diploma in Travel and Tourism 3. Bachelor’s degree in Travel and Tourism 5. 2 Submission The preferred method of submission is email; Assignments can be submitted thro ugh the following methods 5. 2. Electronically by Email Students registered in the following facilities must submit their assignment through the applicable email address below: FACULTY 1. COMMERCE AND MANAGEMENT 2. SCIENCE AND TECHNOLOGY 3. HOSPITALITY AND TOURISM ASSIGNMENT EMAIL ADDRESS [email  protected] co. za [email  protected] co. za [email  protected] co. za Acknowledgement of receipt of assignment: Email submission of assignment will be confirmed within 3 to 5 working days. If you don’t receive a confirmation by email, kindly contact Oval Head Office. 17 . 2. 2 Hand delivers your assignment to the nearest center/campus You may hand in your assignments to an Oval administrator. Head Office: OVAL INTERNATIONAL 31 JOE SLOVO (FIELD) STREETS, DURBAN 4001 OR Acknowledgement of receipt of assignment: To any of our Oval centers nearest you where you must ensure you sign the assignment register 5. 2. 3 Postal System You may post you assignment to: Head Office : OPEN DIST ANCE LEARNING MANAGER P. O. Box 2671 UMHLANGA ROCKS 4320 Acknowledgement of receipt of assignment: We don’t confirm this method 5. 2. Courier Services Deliver Head Office : 31 JOE SLOVO (FIELD) STREETS, DURBAN 4001 Acknowledgement of receipt of assignment: We don’t confirm this method Faxed assignments will not be accepted. NOTE: Whichever method of submission you prefer, ensure that your assignment is received by OVAL on the due date. 5. 3 Number of copies You are required to submit only ONE copy of your assignment. 5. 4 Release of assignment results Assignment marks will be released to student 30 working days after due date Marked assignment can be collected at your nearest center/campus 35 working days after submission 5. Extension for submission of assignments An extension for submission of assignment will only be granted in exceptional circumstances/cases Extension will not be considered for the following reasons: -Work commitments -Unwell for a short period -Comp uter issues 18 -Email not functioning 5. 6 Late submission In case of an extension being requested the student is required to: 1. Contact OVAL international Head office one week before the due date and inform the Manager of this request for extension, with reasons. 2. Provide evidence warranting the extension when submitting the assignment late. 3.Only students who have been granted an extension for an assignment will not be penalized by having their mark capped (minus marks). 4. Capping of late assignments, minus 10% per day after due date AND thereafter 5. 7 Remarking of assignments Remarking of assignment will only be considered within 3 days after the marked assignment are available at your campus or center A fee of R200. 00 per assignment will be charged for the re-mark. In the event of a discrepancy between the original mark and the remark the higher mark will be considered Application for remark form must be completed and forward to [email  protected] co. za 5. Assignment d ue date 1st semester due date 2nd semester due date : 15 April 2013 : 25 September 2013 5. 9 General assignment guide lines The information for the preparation of the ODL Assignments and individual topic is covered in the Academic Handbook. This document is designed to assist in the preparation for the conceptualizing, researching and writing of Assignments. 19 5. 10 How to approach an Assignment: pre assignment information What is an assignment? An assignment is a written test that gauges your ability to conduct Research, collect and collate information, and argue your case in coherent and explicable terms.Firstly, a Research Design is made to set out how you are going to approach your assignment. The way to make out such a design is to brainstorm the topic of your assignment and then arrange those ideas into a coherent order in terms of how you think the assignment will unravel. Underline key elements of the assignment topic. This first step depends on the depth to which you would like to probe the subject. It would be best to treat an assignment as a serious reflection of your ability to probe a subject. Your Research Design is a good indicator of the strategy you are going to expiate on your subject.Secondly, collecting and collating information is crucial. The Internet simplifies your task since it should contain practically all that is necessary for your assignment. If it does not, it should still contain references where you can locate the desired information. Use additional sources of reference eg, textbooks, journals periodicals, newspapers etc How would you collect and store the information? You need a system of storage where you can recall all that you have collected. The way to do this is to have a meticulous index of the materials collected and stored for instant recall.This point must be scrupulously adhered to, otherwise your material collection and collation would result in a mess from which you would not be able to extract what you readily nee d. Set yourself flexible time schedules to accomplish each task. Your Research Design should take a certain allotted time, your data collection (including reading or surfing the internet) should likewise take a certain time and your collation (which can be done simultaneously with the collection) should also have a definite time slot.Remember your indexing system is the key to the material you collected, and it must be meticulously made. It is the key to your system since it informs you where you can find the material that you have had to collect Set aside time to scrutinize you index and your material. Argue in a style and pattern that your reader can follow with ease. Maintain subject heading to guide you along. Be clear concise and lucid. Always have a dictionary at your side to look into the meaning of words and a Thesaurus to look for alternative words that can improve the explanation of your ideas.Try to always use a computer word processing package to look for antonyms and sy nonyms. Once you have crafted a working draft of your assignment you have completed 75% of your task. The rest follows as a matter of course Proof read your final draft a few times and makes notes on the draft. Make sure that your assignment conforms to the required template namely Typed cover page Contents Page Introduction Body (comprising headings and sub-headings Conclusion Bibliography And that the font size should be Arial 12.Use one line spacing This will assist when you prepare the final write up. 20 5. 11 ASSIGNMENT QUESTIONS (DUE DATE) SEMESTER 1(All 1st semester assignments are due on the 15 April 2013) OUTLINE OF MODULES AND ASSIGNMENT TOPICS MANAGEMENT 3A – STRATEGIC MANAGEMENT (MAN301A) Markets differ in a variety of ways including the degree of concentration and competitiveness, a fact which is reflected in the concept of ‘market structure’. Economists’ models link the structural characteristics of a market to the behaviour of firms in that market and subsequently to their performance.A key question therefore is how far a firm’s strategic decisions are shaped by the structure of the market in which it operates. ASSIGNMENT : You are required to undertake a detailed examination of 1. The changing nature of the long-haul transatlantic airline market. The market you are required to investigate comprises only the international passenger market (i. e. Excluding the movement of goods by air) 2. The existing market structure (25) (25) 3. Examine the changing external environment and consider the emerging strategy of the airline operators in this sector by making an intensive pestel analysis (50)You are required to do intensive research about Questions 1-4 Assignment guidelines Your assignment should include a Table of Contents page. YOUR ASSIGNMENTS MUST INCLUDE: Typed cover page Table of Contents Introduction Body Conclusion References Font size not larger than Arial 12 Spacing: 1? lines Your answers must include any t heories, charts, tables or exhibits necessary to support your analysis and recommendations. – References – At least 5 sources of reference must be included in your bibliography. 21MARKETING MANAGEMENT 3A – STRATEGIC MARKETING 3A (MKT301A) The module offers learners the knowledge to develop and plan marketing strategies, using Various tools and methods. Topics covered Definitions and concepts Marketing components Marketing concept Value chain and benchmarking Environmental analysis An overview of strategic planning Mission and vision BCG growth share matrix Pricing strategies Marketing strategy Segmentation Assignment Question 1 1. 1 Explain the product/market growth matrix. (also provide a diagram) 1. . Identify and discuss ten (10) pricing strategies. Question 2 2. 1 E marketing plays a major role in business. Formulate an E marketing strategy for a retail company 2. 2 Discuss three (3) levels at which differentiated marketing can operate. 2. 3 Outline five (5) benefits of segmentation. Instructions Your assignment must be at least 5 typed pages in length and include: A cover page Contents page Introduction Body Conclusion References Font size not larger than 12 [50 marks] (20) (30) [50marks] (20) (20) (10)HUMAN RESOURCE MANAGEMENT 3A – TRAINING AND DEVELOPMENT (HRM301A) It will equip the leaner with the knowledge and skills to; successfully plan and implement Training and development strategies, understand the process which will enable them to better formulate strategies that appeal specifically to that group, understand the importance of the human resource manager in an organization, in identifying the relevant markets, determining their needs in relation to that of the organization, identifying the products that best able to reach them and to formulate messages to reach these markets. 22Learning Outcomes Understand the concept of training and development Analyse the need for training Assess training needs Understand the methods and techniques of training Describe management development Identify types of learning Describe the characteristics of learning organisations Analysis of performance appraisal Promotions, Transfers, Demotion Topics covered: Organizational training : an overview Concept of Training and development Assessment of training needs Concept of training needs assessment Lectures Commence Methods and techniques of training On the job training Management development Concept of development Methods of management Decision making skills Interpersonal skills Introduction to learning Characteristics of learning organisations Performance appraisal Features and objectives of appraisal Methods of performance appraisal Traditional and modern methods Promotions,Transfers,Demotions Internal mobility Transfers, Promotion and demotion ASSIGNMENT 1 Question 1: (100 marks) (50) Topic: A Performance appraisal is said to be an excellent evaluation tool. ? Research and present information on the following: ?Featu res of performance appraisal ? Objectives of performance appraisal ? The performance appraisal process ? Methods of performance appraisal Your topic should include recommendations and the basis of conclusion for your topic. Question 2: (24) Critically analyse the three basic techniques of training and use some schematic representation to illustrate your points. 2. 1 On the job training 2. 2 Of the job methods 2. 3 Training techniques (8) (8) (8) 23 Question 3: 3. 1 Explain the criteria which can be used in choosing an organizational training and development strategy. 3. 2 Briefly explain the key assumptions of strategic human resources development. (26) (13) (13)FINANCIAL MANAGEMENT – FINANCIAL MANAGEMENT (FIN301A) This module will equip the leaner with the knowledge and skills to; successfully plan and conduct financial information and financial strategies, understand the process which will enable them to better formulate decisions that appeal specifically to that business u nderstand the importance of the financial manager in an organization, in identifying the relevant markets, determining their needs in relation to that of the organization, identifying the products that best able to reach them and to formulate messages to reach these markets. Learning Outcomes Understand the financial management process – review.Analyse the nature of financial management Framework for financial management Mergers and acquisitions Distinguish between the types of leases Dividends International financial management Cost of debt Sources of finance TOPIC TO BE COVERED Review of financial management 2 Working capital management Concepts of working capital management Cash Management Capital Structures Nature of cash Motives for holding cash Receivables management Inventory management Components of inventory, Motives of inventory & Objectives] Sources of working capital, Financing of variable working capital, long term working capital, Sources of working capital ASSI GNMENT 1 Question 1 1. 1 State and discuss three (3) types of mergers 1. 2 Mergers may occur due to several factors. Identify and describe eight (8) reasons for mergers. 1. 3 State ways in which a firm can expand its operations. 100 MARKS] (50 marks) 24 Question 2 (50 marks) 2. 1 Some of the assumptions that underlie a model developed by Markowitz and Sharpe are elements of modern portfolio theory. Critically analyze this statement. 2. 2 Identify and explain the fundamental objective of the financial manager as well as his subsidiary objectives. 2. 3 Discuss the concept of the Agency Theory. Your assignments must include: Typed cover page References Font size not larger than Arial 12 SMALL BUSINESS MANAGEMENT (SBMN301) The module will equip the learner with the following: entrepreneurship skills so that they can manage their own businesses and function effectively within its structure.Learning Outcomes Describe what makes a successful entrepreneur, and see if you have those characte ristics Describe where small business fits into the business environment Identify small business opportunities and assess their viability Draw up a business plan Understand the procedure s and implications of establishing your own business Setting up a business Topics Covered: What is an entrepreneur, differences between an entrepreneur , small business manager Key success factors of entrepreneur Functional management skills and external factors Production factors Lectures commence Sectors in which small business can be involved Objectives of entrepreneurs, formal and informal enterprises Advantages and disadvantages of the forms Of enterprises From small business perspective. Stages of setting up a business, Business options Developing ideas and assess their feasibility, Needs and haracteristics of consumers Lectures commence Cultivation a creative attitude towards business idea Approaches to generating business idea. Difference between a feasibility study and a viability study , M ission and objectives of for an enterprise Expected market share, market segments, Calculating the income, expenses and net Profit, Setting a selling price, Contents of a business plan, 25 ASSIGNMENT [100 MARKS] Critically discuss the forms of ownership and their relevance in today’s business operations. Your discussion should include some recommendations as a way forward taking into consideration the government legislation on business options in South Africa.YOUR ASSIGNMENT MUST BE APPROXIMATELY FIVE TYPED PAGES IN LENGTH AND INCLUDE: Typed cover page contents page introduction Body conclusion References font size not larger than Arial 12 E-COMMERCE FUNDAMENTALS – ECOM301 Topics Covered: What is E-Commerce E-Commerce Transactions Electronic Commerce and Framework Electronic Commerce & Media Convergence E-Commerce in South Africa ( Students to Research) Anatomy of E-Commerce Applications Components of I-Way Global Information Distribution Networking Public Policy issue s shaping I-Way Electronic Commerce and World Wide Web What are the E-Commerce Application Services The advantages and disadvantages of E-Commerce Technology behind the Web The E-Commerce Process Merchant’s Perspective Customers Perspective Issues in Customer Care and Services How E.Commerce transaction Takes place Electronic Data Interchange Factors of Electronic Payment Systems Electronic Payment Systems Steps and Benefits Market players in E-Commerce E- Commerce Business models 26 Benefits of Automation Framework of Computing (Devices used) ASSIGNMENT 1 1. 2. 3. 4. (100 marks) (30) (30) (20) (20) In a short essay, discuss the overview of E-Commerce in South Africa Discuss the issues in Customer Care and services of E-Commerce Discuss the attractions and detractions of the use of E-Commerce Discuss the Electronic Data Interchange (EDI) transaction steps in E-Commerce Your assignment must include: – Title page – Contents page – Introduction – Lite rature – Conclusion – 5 References – Font size – Arial 12 27SEMESTER 2 (All 2nd semester assignments are due on the 25 September 2013) OUTLINE OF MODULES AND ASSIGNMENT TOPICS MANAGEMENT 3B – STRATEGIC MANAGEMENT 302 (MAN302B) [100 marks] Markets differ in a variety of ways including the degree of concentration and competitiveness, a fact which is reflected in the concept of ‘market structure’. Economists’ models link the structural characteristics of a market to the behaviour of firms in that market and subsequently to their performance. A key question therefore is how far a firm’s strategic decisions are shaped by the structure of the market in which it operates. ASSIGNMENT [100 Marks] QUESTION 1 A vertical integration strategy has appeal only if it significantly strengthens a firm’s competitive position.Describe the above statement with regards to: 1. 1 1. 2 1. 3. 1. 4 Integrating Backward to Achieve Greater Com petitiveness Integrating Forward to Enhance Competitiveness The Pros and Cons of a Vertical Integration Strategy Outsourcing Strategies: Narrowing the Boundaries of the Business (When Outsourcing Strategies are Advantageous) (15) (15) (15) (20) QUESTION 2 Identify and discuss in detail three strategic vision and mission statements of three prominent companies worldwide accordingly. Explain the extent that these companies have achieved their respective mission and vision PN the companies you have identified can be located in any industry of your choice (35)MARKETING 3B – STRATEGIC MARKETING (MKT302B) The purpose of this module is to equip the learner with the knowledge and skills to; successfully understand and implement marketing strategies with the aid of research, analyse the process which will enable them to better formulate strategies that appeal specifically to that market, understand the importance of the marketing manager in an organization, in identifying the relevant markets, determining their needs in relation to that of the organization, identifying the products that best able to reach them and to formulate messages to reach these markets. LEARNING OUTCOMES: On completion of this module, learners should have a basic / fundamental practical and theoretical knowledge of: The value and nature of strategic management. An overview of strategic management. Strategic Planning. Strategic Implementation. Strategy Control 28Core competence Competitive advantage Developing alternative strategies Strategy formulation Types of strategy Strategy implementation TOPICS COVERED Consumer decision process New product development Product life cycle Product mix Branding Packaging Positioning Concept of unique positioning Types of positioning Repositioning ASSIGNMENT TOPIC: SEGMENTING AND TARGETING [100Marks] 1. Identify and discuss the benefits of segmentation 2. Describe the factors affecting the feasibility of segmentation 3. There are a wide variety of variabl es than can be used to segment the consumer market. Discuss four variables. 4. Benefits sought by consumers are more likely to determine purchase behavior.Formulate a benefit segmentation table of Colgate toothpaste. 5. Outline and describe the eight stages of the segmentation, targeting and positioning process. (5Ãâ€"20 marks ) YOUR ASSIGNMENT MUST BE APPROXIMATELY FIVE TYPED PAGES IN LENGTH AND INCLUDE: Typed cover page contents page introduction Body conclusion References font size not larger than Arial 12 29 HUMAN RESOURCE MANAGEMENT 3B – INDUSTRIAL RELATIONS (HRM302B) The purpose of this module is to give learners a thorough understanding of Labour relations required to enter the business/employment world. Learning Outcomes The course will provide an in-depth insight into the nature, context and scope of the field of Industrial Relations.Explain in detail Fairness, Grievance and Disciplinary Procedure To explain the balance between a generic perspective on Industrial Re lations, and its application in the South African contest. Describe the history of IR in South Africa Explain in detail the legislation in SA concerning Industrial Relations and employment Discuss the parties involved in the relationship Discuss the use of collective bargaining Discuss in detail Conflict and Dispute Management TOPICS COVERED: The industrial Relations systems The South African Industrial system Legislative framework governing Employment Relations Trade Unions and employer Organisations Collective Bargaining Discipline, Dismissal and Unfair labour practice Assignment: [100 Marks]Discipline refers to a procedure that corrects or punishes a subordinate because a rule or procedure has been violated. Discuss with examples the three approaches to discipline and final state what constitutes unfair and fair dismissal of employees according to Labour Relations Act of South Africa. Students are advised to search some information they can use to Google search. Marking Allocatio n: Table of Contents Introduction and Definitions Body (sub-topics integration) Researching and referencing Application of appropriate examples Conclusion (Recommendations) Class discussion / participation including attendance Bibliography (Harvard Method) (5) (10) (40) (15) (10) (10) (5) (5) 30 FINANCE MANAGEMENT 3B – ECONOMIC ENVIRONMENT OF BUSINESS (FIN302B)This module will equip the leaner with the knowledge and skills to; successfully plan and conduct financial information and financial strategies, understand the process which will enable them to better formulate decisions that appeal specifically to that business, understand the importance of the financial manager in an organization, in identifying the relevant markets, determining their needs in relation to that of the organization, identifying the products that best able to reach them and to formulate messages to reach these markets. Learning Outcomes Understand the financial management process -review Analyse the nat ure of financial management Framework for financial management Mergers and acquisitions Distinguish between the types of leases dividends international financial management Cost of debt Sources of financeTOPICS COVERED Poison pills Corporate governance leasing , Hire purchase Accounting aspects, Asset and liabilities management Financial institutions Role in economic development Duration analysis Gap analysis Commercial banks [100 Marks] Question One Discuss the concept of the Agency Theory. Question Two Explain the use and importance of the following financial ratios: 2. 1 Liquidity ratios 2. 2 Leverage ratios 2. 3 Activity ratios 2. 4 Profitability ratios Question Three 3. 1 Define a merger and explain two types of mergers. 3. 2 Poison pills are securities that safeguard a firm’s takeover. Explain two types of poison pill plans. Assignment 1 (20) (20) (5) (5) (5) (5) (15) (10) 31Question Four The information below is provided by Balls Traders 2011 sales Cost of sales deprec iation interest dividends Current assets Net non current assets Current liabilities Long term debt The Tax rate is 30% Required: Use the above information to: 4. 1. Draw up the income statement for 2012 4. 2. Draw up the balance sheet for 2012 4. 3. Calculate the net investment in non current assets at the end of 2011 & 2012 (10) (10) (15) R3790 2043 975 225 150 2140 6770 994 2869 (35) 2012 R3990 2035 1018 267 207 2346 7087 1126 2956 TOTAL QUALITY MANAGEMENT – TQMN302 The purpose of this module is to introduce the learner to fundamental techniques of Total Quality Management.Learning Outcomes On completion of this module, learners should have a basic / fundamental practical and theoretical knowledge of: Understanding Quality Quality Philosophies TQM –concepts and Principles Problem solving and improvement HRM System Statistical Tools Cost control TQM Benchmarking Topics Covered: Understanding Quality. Planning, Control and Improvement, Quality Perspectives, Quality Man agement, strategies, Case studies. Quality Philosophies. Definition, Implementation and Models, Case Studies Introducing TQM Concepts and Principles. Definition, Scope, Initiatives and Creativity, Measures of Quality, Failures. Case Studies 32 Problem Solving and Continuous Improvement.Six Sigma, Meaning, Concepts and Implementation, Similarities and Differences Systems- Reengineering. Definition, Components, Results, Case studies HRM Systems, Strategic planning for HRM, TQM Environment, Personnel, Labour Relations Elements of risk, Pareto analysis, Concentration diagrams, Sampling, Case Studies Statistical tools, definition Cost Control Implementation, Case Study TQM Bench Marking, Definition, Benefits Implementation, Case studies ASSIGNMENT [100 marks] Question 1 (50) Reengineering as stated by Michael Hammer is a holistic dramatic change that occurs when a Company radically redesigns work for quantum improvements in performance. Each organisation must determine for itself the rig ht time to reengineer.Discuss how Kodak had used reengineering to bring it’s product into the market, when FUJI, its main rival, introduced a new 35mm single-use camera. Question 2 : (50) There are two dimensions of quality. The first is the dimension of conformance and the second is about perceived quality. Discuss these statements fully taking into consideration the requirements below: (a) The different categories of Conformance. (Illustrate with a diagram) (b) Implementation of Quality Cost Monitoring Systems. YOUR ASSIGNMENTS MUST BE APPROXIMATELY FIVE TYPED PAGES IN LENGTH AND INCLUDE: 1. Typed cover page 2. Contents 3. Introduction 4. Body 5. Conclusion 6. References BUSINESS PROJECTS – BPR0J302 Semester Assignment: Write a detailed business plan for a new business venture.Your plan should include the following relevant sections: Contents of a business plan: 1. Executive summary 2. Organizational background 2. 1 Current status 2. 2 Management team 3. Marketing pl an 3. 1 Pricing (100 marks) 33 3. 2 Demand management 3. 3 Distribution/Positioning 3. 4 Promotion and brand development 4. Operational plan 4. 1 Manufacturing/deployment plan 4. 2 Information and communications technology plan 4. 2. 1 Staffing needs 4. 2. 2 Training requirements 4. 2. 3 Intellectual property plan 4. 2. 4 Acquisition plan 4. 2. 5 Organizational learning plan 4. 3 Cost allocation model 5. Financial plan 5. 1 Current financing 5. 2 Funding plan 5. 3 Financial orecasts 6. Risk analysis 6. 1 Risk evaluation 6. 2 Risk management plan 7. Decision making criteria 34 6. EXAMINATION 6. 1 Introduction 6. 2 Examination venues & dates 1st SEMESTER FINAL EXAMINATION CENTER OR CAMPUS REGISTERED Examination STUDENTS venue Durban campus, Kwa-Mashu, 27/31 Joe Slovo Phoenix, Malangeni Street (Field Street) Pietermaritzburg & Impendle 12-26 June 2013 12-26 June 2013 12-26 June 2013 12-26 June 2013 Johannesburg (Braamfontein) Cape Town Jozini Ladysmith, St. Chads, Watersmeet, Imbazane, Pomeroy 218 Berg Street PMB 43 Biccard Street 71 Burg Street To be announced To be announced DATE 12-26 June 2013 CONTACT NO 031 3056192 2-26 June 2013 033-3452984 011-4031151 021-4265135 0798318452 DATE 29 July 2013-2 August 2013 1st SEMESTER SUPPLEMENTARY EXAMINATION STUDENT AT THE FOLLOWING ADDRESS CENTERS Durban campus, Kwa-Mashu, 27/31 Joe Slovo Phoenix, Malangeni Street (Field Street) Pietermaritzburg & Impendle 218 Berg Street PMB 43 Biccard Street 71 Burg Street To be announced To be announced CONTACT NO 031 3056192 29 July 2013-2 August 2013 033-3452984 29 July 2013-2 August 2013 29 July 2013-2 August 2013 29 July 2013-2 August 2013 29 July 2013-2 August 2013 Johannesburg (Braamfontein) Cape Town Jozini Ladysmith, St. Chads, Watersmeet, Imbazane, Pomeroy 011-4031151 021-4265135 35DATE 11-22 November 2013 2nd SEMESTER FINAL EXAMINATION CENTER OR CAMPUS REGISTERED Examination STUDENTS venue Durban campus, Kwa-Mashu, 27/31 Joe Slovo Phoenix, Malangeni Street (Field Street) Pi etermaritzburg & Impendle 218 Berg Street PMB 43 Biccard Street 71 Burg Street To be announced To be announced CONTACT NO 031 3056192 11-22 November 2013 033-3452984 11-22 November 2013 11-22 November 2013 11-22 November 2013 11-22 November 2013 Johannesburg (Braamfontein) Cape Town Jozini Ladysmith, St. Chads, Watersmeet, Imbazane, Pomeroy 011-4031151 021-4265135 0798318452 DATE 3-9 December 2013 2nd SEMESTER SUPPLEMENTARY EXAMINATION STUDENT AT THE FOLLOWING ADDRESSCENTERS Durban campus, Kwa-Mashu, 27/31 Joe Slovo Phoenix, Malangeni Street (Field Street) Pietermaritzburg & Impendle 218 Berg Street PMB 43 Biccard Street 71 Burg Street To be announced To be announced CONTACT NO 031 3056192 3-9 December 2013 033-3452984 3-9 December 2013 3-9 December 2013 3-9 December 2013 3-9 December 2013 Johannesburg (Braamfontein) Cape Town Jozini Ladysmith, St. Chads, Watersmeet, Imbazane, Pomeroy 011-4031151 021-4265135 36 6. 3 Requirements to write examinations -Every student needs to collect a confirmation slip from their campus or center, This confirmation slip grant permission to a student to write the examinations. -No student will be allowed to write examinations at any center/campus without a confirmation slip. Student may collect their confirmation slips at their nearest center 2 weeks prior to the commencement of examinations -Students who have outstanding fees will not be granted permission to write examination -Student has found guilty of disregarding Oval international rules and regulations 6. 4 Failure to write Students who do not attempt the final examination due to illness or circumstances beyond their control are required to submit proof to the ODL head office within 5 working days of the examination. 6. 5 Remarking of examination scripts Remarking of examination scribes will only be considered within 5 days after the examination marks are available to students. A fee of R200. 00 per examination will be charged for the re-mark. In the event of a discrepanc y between the original mark and the remark the higher mark will be considered Application form remark form must be completed and forward to [email  protected] co. za 6. Supplementary Examinations Student who obtain a final mark between 25% -49% will qualify to write a supplementary examination The student who qualifies for the supplementary examination is required to pay an additional fee of R100. 00 and complete an application form. The form must be submitted to head office (email: [email  protected] co. za) The onus is on the student to enquire if they qualify for supplementary examinations. 6. 7 Examination Scope The Oval academic team will provide an examination scope before examination; this scope will serve as a guide for students writing examinations. The guide will be available to student 3 week prior to the commencement of examinations 6. 8 Student requirements for the examination period Stationery Student card and identification document Confirmation slip Calculator we re applicable 37 7. FINANCE 7. Student Fee Oval has three payment plans designed to suit individual student needs (a)Cash Plan (full fee paid at registration) (b)Easi Plan (6 months) (c)Flexi Plan (10 months) Students are required to pay their fees according to the plan they have chosen. Failure to make payment as per you payment plan could result in interest accrued on your account etc. 7. 2 Payment You can make payment by Electronic Transfer, Bank Direct deposit or payment at DURBAN campus only. All oval centers are cashless centers. For every payment you must request a receipt from Oval. Payment steps Electronic Transfer, Bank Direct deposit 1. Transfer /Deposit money into the Oval account 2. Forward your proof to [email  protected] co. a or drop off at your nearest center 3. You receive an e-receipt from Oval 7. 3 Re enrolment No student is allowed to register any other qualification with Oval if they have bad debt 7. 4 Additional fees/charge Registration fee (non refundable) registration Change in Academic/Curriculum programme only before 01 March) Evidence for RPL Credit Exemption fee Credit Certificate/Academic Record Re – issue of result sheets Re – issue of Qualification Certificate Supplementary/Aegrotat Exam fee paper Special Examination fee R 300 R 100 per module R 50 per year of study R 100 R 200 (plus postage) R 150 per theory R 150 per practical R 150 per module R 150 (once R 600 uponUnpaid cheques and electronic rejections returned by the R 100 bank Replacement of lost registration cards SLM Textbook R 100 R50. 00 R100. 00 38 7. 5 Account details BANKING DETAILS: ALL CENTERS/CAMPUS EXECEPT JHB CAMPUS Student are advised to forward proof of payment to [email  protected] co. za Name of Account Account Number Bank Branch Code Branch Reference Oval International 4060943951 ABSA 632005 Durban Student name & surname BANKING DETAILS: JHB CAMPUS ONLY Student are advised to forward proof of payment to [email  protected] co. za Accoun t Number Account Name Branch Code Reference 405 968 2546 P. G. M Family Trust 510829 Student name + Course 39 8. Registration Registration What does a student do after completing a year of study and wants to move onto the 2nd or 3rd year?A student is required to renew his/her registration at OVAL International on a year-to-year basis *A student is not automatically registered for the next year of study This must to done after the student receives a final marks for the entire year The student will need to complete his/her registration for the following year of study and attach his or her previous academic record/s in order to re – register. The registration must be submitted to an Oval centre nearest the student. Once the student’s application is received, an Oval Student Advisor will provide the student with a letter confirming his/her acceptance and outlining the fees for that academic year of study.The registration will only be processed if the student’s fees for the previous academic year have been settled in full, and current registration payment is made. (Forward your proof of payment to [email  protected] co. za ) NOTE. 1. Software Modules: Please be advised that the onus for the completion of the software modules (where applicable) is the responsibility of the student and will need to be conducted in one of the three methods below : 1. The student will be prescribed the textbook for the software but will need to complete an examination for this at a registered software training provider then submit the results to Oval to be included in his / her final results for the year. 2.The student may attend Oval International’s – Microsoft Office (3 Months programme) at an Oval campus nearest to the student, paying the relevant fees for the course. Then submit these marks for inclusion in his / her final results for the year. 3. Complete a Practical based prescribed assignment for submission on a CD for assessment and complete a Theory based examination as a final assessment for the module. In the first and second instances above, the student will not be billed for the software modules but the remainder of the theory modules selected. In the third instance above, the software fee will be included in the total fee due to the college. 40 9. General 9. Contact details for assistance: The physical address of Oval International Distance Education office is: 27/31 JOE SLOVO (FIELD) STREET, DURBAN. 4001 Support Service ODL Manager Registration Contact Person Rubeshan Nayager ODL Registration Officer : ODL Academic Support : Number 031-3056192 031-305 6192 e-mail address [email  protected] co. za [email  protected] co. za Assignments 031-305 6192 [email  protected] co. za [email  protected] co. za [email  protected] co. za Examination ODL Academic Support : 031-305 6192 [email  protected] co. za Finance General ODL Finance Officer : 031-305 6192 ODL Staff 031-305 6192 [email  protected] co. za [ema il  protected] co. za 41 9. OVAL INTERNATIONAL CONTACT DETAILS OVAL INTERNATIONAL CONTACT DETAILS CAMPUS NAME CONTACT 1 Durban head office telephone Rubeshan Nayager 031-3056192 Fax to email Rubeshan Nayager 0866236050 Fax Rubeshan Nayager 031-3062150 2 Administration Officer 3 Pietermaritzburg 4 Johannesburg Fax 5 Cape Town OVAL HOME-UNI AND THUSONG CENTRES Malangeni-Umdoni Jozini Imbabazane-Estcourt Phoenix Kwa -Mashu Ladysmith Impendle St Chads Watersmeet Rubeshan Nayager Arthi Ramdeyal Ms Cherag Singh 031-3056192 033-3452984 011-4031151 011-4031153 021-4265135 Mr. H Smith 1 2 3 4 5 6 7 8 9 NAME Patience Mkhize Nicole Nkosi Rebecca Bhengu Riona Sunker Riona Sunker Reshma Domun Hlengwe Ngcobo Nhlanhla Mthabela Londiwe Radebe Thabilile Nhlangu CONTACT 0838566369 0798318452 0827264691 031-3056192 031-3056192 0846024812 0744230307 0837450689 0737547840 0726760292 10 Pomeroy 42 Oval International Computer Education Head Office: 331 Smith Street, Durban, 4000 P. O. Box 2671, Umhlanga Rocks, 4320 Phone: 031-3056192 Fax: 031-3062150ASSIGNMENT COVER SHEET OPEN DISTANCE LEARNING FACULTY: QUALIFICATION: ___________________ SURNAME FIRST NAME/S REGISTRATION /ID NO MODULE TITLE/NAME MODULE CODE NUMBER OF PAGES ASSIGNMENT DUE DATE : : : : : : : BRANCH /CAMPUS/CENTER: YEAR OF STUDY: _________________ ASSIGNMENT SUBMITTED : CONTACT NUMBER STUDENT EMAIL ADDRESS STUDENT’S MARK : : _____________________________________________ : _____________________________________________ FOR OFFICIAL USE ONLY EXAMINER’S COMMENT : 43 Oval International Computer Education Head Office: 31 Joe Slovo (Field) Street, Durban, 4000 P. O. Box 2671, Umhlanga Rocks, 4320 Phone : 031-3056192 Fax : 031-3062150APPLICATION FOR ODL SUPPLEMENTARY/AEGROTAT EXAMINATION 1. To be considered for the aegrotat examination, the student MUST produce valid motivation and/or documentation to qualify. (viz: Doctor’s Certificate, Death Certificate, Affidavit, other relevant documents). In this in stance no fee will be applicable for this examination. 2. A student will only be considered to write a Supplementary examination if permission has been granted by the Examination Board via the Head of Department prior to the examination. 3. The completed form must be submitted to the Administration Office prior to the commencement of the examination with an application fee of R100. 0 per paper for issue of a confirmation slip. 4. No entry into an examination will be permitted without a confirmation slip. 5. The onus is upon you to refer to the attached timetable and determine the dates on which you are writing examinations. 6. All application for supplementary/aegrotat examinations must be forward to the ODL Department before the commencement of the examination (email:[email  protected] co. za) or nearest Oval Center Please complete all details below: NOTE Personal Particulars : Student’s Name Registration Number ID Number Cell phone Number Academic Particulars : Programme Year of Study Module 1 Module 2 Module 3 Motivation: Code Code CodeI hereby declare that the information in this application, is true and correct an undertake to supply the institution with additional evidence that may be required. I also understand that should any information given prove to be incorrect, disciplinary action will be taken against me. _____________________